Similar Search Results

Role of consumer knowledge in developing purchase intentions and driving services efficiency across marketing channels in Mexico

Rajagopal - In: Journal of transnational management : the official … 19 (2014) 1, pp. 107-133

Persistent link: https://www.econbiz.de/10010346055

Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model

Choi, Kanghwa; Lee, Donhee; Olson, David L. - In: Service business 9 (2015) 1, pp. 137-160

Persistent link: https://www.econbiz.de/10011296083

Lean business models in healthcare : a systematic review

Ramori, Kristen A.; Cudney, Elizabeth A.; Elrod, … - In: Total quality management & business excellence 32 (2021) 6, pp. 558-573

Persistent link: https://www.econbiz.de/10012440311

Characterization of the flow of patients in a hospital from complex networks

Miranda, M. A.; Salvatierra, S.; Rodríguez, I.; … - In: Health care management science : a new journal serving … 23 (2020) 1, pp. 66-79

Persistent link: https://www.econbiz.de/10012225276

Operational efficiency and service delivery performance : a comparative analysis of Indian telecom service providers

Masson, Siddhant; Jain, Rachit; Ganesh, Narendra Mani; … - In: Benchmarking : an international journal ; BIJ 23 (2016) 4, pp. 893-915

Persistent link: https://www.econbiz.de/10011570684

Operational efficiency and patient‐centered health care : a view from online physician reviews

Ko, Dong‐Gil; Mai, Feng; Shan, Zhe; Zhang, Dawei - In: Journal of operations management 65 (2019) 4, pp. 353-379

Persistent link: https://www.econbiz.de/10012041388

Operational efficiency in higher education in Nigeria : a scale development

Kehinde, Busola Elizabeth; Ogunnaike, Olaleke Oluseye; … - In: World review of entrepreneurship, management and … 18 (2022) 5/6, pp. 675-697

Persistent link: https://www.econbiz.de/10013457281

Operational efficiency and service delivery performance

Masson, Siddhant; Jain, Rachit; Ganesh, Narendra Mani; … - In: Benchmarking: An International Journal 23 (2016) 4, pp. 893-915

Purpose – The purpose of this paper is to evaluate performance of Indian telecom service providers through a benchmarking study of their operational efficiency and service delivery effectiveness. The paper also carries out a peer-to-peer comparison and identifies-specific areas of improvement...

Persistent link: https://www.econbiz.de/10014683845