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Customer satisfaction and service quality in the Chinese airline industry
Chow, Clement Kong-wing - In: Journal of air transport management 35 (2014), pp. 102-107
Persistent link: https://www.econbiz.de/10010246661
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Do incumbents improve service quality in response to entry? : evidence from airlines' on-time performance
Prince, Jeff; Simon, Daniel H. - In: Management science : journal of the Institute for … 61 (2015) 2, pp. 372-390
Persistent link: https://www.econbiz.de/10010490865
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Mergers and service quality in the airline industry : a silver lining for air travelers?
Steven, Adams B.; Alamdar Yazdi, Amirhossein; Dresner, … - In: Transportation research / E : an international journal 89 (2016), pp. 1-13
Persistent link: https://www.econbiz.de/10011494140
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Relationship quality and satisfaction : customer-perceived success factors for on-time projects
Williams, Paul; Ashill, Nicholas J.; Naumann, Earl; … - In: International journal of project management : the … 33 (2015) 8, pp. 1836-1850
Persistent link: https://www.econbiz.de/10011410808
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Does competition increase quality? : evidence from the US airline industry
Gil, Ricard; Kim, Myongjin - In: International journal of industrial organization 77 (2021), pp. 1-32
Persistent link: https://www.econbiz.de/10012806969
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Airline on-time performance and its effects on consumer choice behavior
Yimga, Jules - In: Research in transportation economics 66 (2017), pp. 12-25
Persistent link: https://www.econbiz.de/10011902809
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Competition and quality : evidence from high-speed railways and airlines
Fang, Hanming; Wang, Long; Yang, Yang - 2020
Persistent link: https://www.econbiz.de/10012299159
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Financial conditions and incumbent quality responses to entry : evidence from airlines' on-time performance
Ren, Junqiushi - In: Journal of air transport management 107 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014322941