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~subject:"Service quality"
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Service quality
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Theorie
9,613
Theory
9,444
Relationship marketing
9,114
Beziehungsmarketing
9,070
Brand management
7,606
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7,556
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6,723
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6,678
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5,677
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4,767
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4,764
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4,753
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4,577
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4,564
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4,386
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4,345
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4,344
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4,333
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4,330
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4,220
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3,870
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3,713
Advertising effects
3,673
Electronic Commerce
3,649
Verbraucherverhalten
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Han, Heesup
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17
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15
Line, Nathaniel D.
14
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13
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12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Sparks, Beverley
8
Wirtz, Jochen
8
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8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
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Excellence in Services International Conference <26., 2023, Paisley>
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Friedrich-Schiller-Universität Jena
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Springer Fachmedien Wiesbaden
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Verlag Dr. Kovač
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Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
121
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
37
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of Services Marketing
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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ECONIS (ZBW)
4,327
Other ZBW resources
53
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1
Higher quality or lower price? : how value-increasing promotions affect retailer reputation via perceived value
Yoon, Sukki
;
Oh, Sangdo
;
Song, Sujin
;
Kim, Kyungok K.
; …
- In:
Journal of business research : JBR
67
(
2014
)
10
,
pp. 2088-2096
Persistent link: https://www.econbiz.de/10010400113
Saved in:
2
Influence of the perceived benefit of a social network-based sales
promotion
on the perceived quality of a heritage complex
Crespo-Almendros, Esmeralda
;
Prados-Peña, M. Belén
; …
- In:
Academia : revista Latinoamericana de administración
35
(
2022
)
2
,
pp. 148-162
Persistent link: https://www.econbiz.de/10013369812
Saved in:
3
The effects of the antecedents of service purchase intention in the context of monetary sales
promotion
Chiang, Cheng-Chen
- In:
Acta oeconomica : periodical of the Hungarian Academy …
64
(
2014
),
pp. 177-197
Persistent link: https://www.econbiz.de/10010474423
Saved in:
4
Integrated marketing communications and their effects on customer switching intention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011633577
Saved in:
5
Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin
;
Aghazadeh, Hashem
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
Saved in:
6
Do tying, bundling, and other purchase restraints increase product quality?
Dana, James D.
;
Spier, Kathryn E.
- In:
International journal of industrial organization
43
(
2015
),
pp. 142-147
Persistent link: https://www.econbiz.de/10011488698
Saved in:
7
Retail price discount depth and perceived quality uncertainty
Zheng, Dan
;
Chen, Yuxin
;
Zhang, Zhe
;
Che, Hai
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 542-557
Persistent link: https://www.econbiz.de/10013426750
Saved in:
8
Consumer e-shopping acceptance : antecedents in a technology acceptance model
Ha, Sejin
;
Stoel, Leslie
- In:
Journal of business research : JBR
62
(
2009
)
5
,
pp. 565-571
Persistent link: https://www.econbiz.de/10003846911
Saved in:
9
Does formality matter? : effects of employee
clothing
formality on consumers' service quality expectations and store image perceptions
Yan, Ruoh-nan
;
Yurchisin, Jennifer
;
Watchravesringkan, …
- In:
International journal of retail & distribution management
39
(
2011
)
5
,
pp. 346-362
Persistent link: https://www.econbiz.de/10009155492
Saved in:
10
Store format choice and relationship quality in apparel retail : a study of young and early-middle aged shoppers in New Delhi region
Triparthi, Gaurav
;
Dave, Kartik
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 479-487
Persistent link: https://www.econbiz.de/10009768988
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