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~subject:"Service quality"
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Service quality
Personalmanagement
22,339
Human Resource Management
22,183
Gesundheitswesen
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Health care system
18,652
Job satisfaction
13,613
Arbeitszufriedenheit
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Human resource management
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2,758
Work behaviour
2,746
Leistungsmotivation
2,650
Work motivation
2,623
Krankenhaus
2,464
Workforce
2,377
Arbeitskräfte
2,376
Großbritannien
2,372
Hospital
2,343
United Kingdom
2,298
Personalentwicklung
2,118
job satisfaction
1,967
Gesundheitskosten
1,950
Strategisches Management
1,908
Health care costs
1,907
Führungsstil
1,868
Leadership style
1,856
Dienstleistungsqualität
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Gesundheit
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23
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11
Gravelle, Hugh
10
Frank, Richard G.
9
Karatepe, Osman M.
8
Laudicella, Mauro
8
Sutton, Matt
8
Hopp, Wallace J.
7
Kolstad, Jonathan
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Lee, Donhee
6
McColl-Kennedy, Janet R.
6
Palumbo, Rocco
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Pfannstiel, Mario A.
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Rebitzer, James B.
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Rod, Michel
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Rosenthal, Meredith B.
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Saghafian, Soroush
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Seiler, Stephan
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Antony, Jiju
5
Ashill, Nicholas J.
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Callen, Michael
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Chandrasekaran, Aravind
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Fichera, Eleonora
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Fredendall, Lawrence D.
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Islam, Shahidul
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Kim, Peter Beomcheol
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Le Nguyen Hau
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Mullen, Kathleen J.
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Osei-Frimpong, Kofi
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5
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Industrial Relations Research Association
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Institut für Qualität und Wirtschaftlichkeit im Gesundheitswesen
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International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
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International Growth Centre <London>
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International Healthcare Industry Research
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Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
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Springer Fachmedien München GmbH
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International journal of hospitality management
42
Health care management review : HCM review
33
Journal of health organization and management
31
The TQM journal : the international review of organizational improvement
27
Journal of business research : JBR
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Journal of service management
20
The service industries journal
19
NBER Working Paper
18
Quality management journal : QMJ
18
NBER working paper series
17
The journal of services marketing
17
Journal of health economics
16
Working paper / National Bureau of Economic Research, Inc.
16
International journal of productivity and quality management : IJPQM
14
Journal of retailing and consumer services
14
Services marketing quarterly
14
Total quality management & business excellence
13
Health marketing quarterly
12
International journal of quality and service sciences
12
Technological forecasting & social change : an international journal
12
International journal of contemporary hospitality management
11
Service business
11
CHE research paper
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
European journal of operational research : EJOR
9
Health economics
9
International journal of quality & reliability management
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
International journal of services and operations management : IJSOM
8
Journal of hospitality marketing & management
8
Manufacturing & service operations management : M & SOM
8
Production and operations management : the flagship research journal of the Production and Operations Management Society
8
Public management review
8
The Milbank quarterly
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ECONIS (ZBW)
1,801
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1
Exploring the impact of talent management strategies and service quality on beneficiaries' satisfaction in Jordan healthcare sector : provider point of view
Irtaimeh, Hani J.
;
Al-Azzam, Zeyad Faisal
;
Khaddam, …
- In:
Inventi impact: service sector
(
2017
)
3
,
pp. 106-119
Persistent link: https://www.econbiz.de/10011752723
Saved in:
2
The quality of healthcare jobs : can intrinsic rewards compensate for low extrinsic rewards?
Morgan, Jennifer Craft
;
Dill, Janette
;
Kalleberg, Arne L.
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 802-822
Persistent link: https://www.econbiz.de/10010210969
Saved in:
3
Inclusion is important . . . but how do I include? : examining the effects of leader engagement on inclusion, innovation, job satisfaction, and perceived quality of care in a diver...
Brimhall, Kim C.
- In:
Nonprofit and voluntary sector quarterly : journal of …
48
(
2019
)
4
,
pp. 716-737
Persistent link: https://www.econbiz.de/10012064438
Saved in:
4
Assessing organizational culture in public mental healthcare service organizations
Prodromou, Maria
;
Papageorgiou, George
- In:
Journal of health organization and management
36
(
2022
)
1
,
pp. 24-37
Persistent link: https://www.econbiz.de/10013367291
Saved in:
5
The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.
;
Lee, Donhee
;
Kang, Chang-yuil
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
Saved in:
6
The impact of hospital customer orientation on burnout of public hospital service workers in New Zealand
Rod, Michel
;
Ashill, Nicholas
- In:
Journal of strategic marketing
23
(
2015
)
3
,
pp. 189-208
Persistent link: https://www.econbiz.de/10011300905
Saved in:
7
Patient proactivity : behaviors, attitudes, and its relationship with satisfaction with the American health care delivery system
Fullerton, Sam
;
McCullough, Tammy
- In:
Health marketing quarterly
31
(
2014
)
1
,
pp. 78-96
Persistent link: https://www.econbiz.de/10010362775
Saved in:
8
Infusing, sustaining, and replenishing compassion in health care organizations through compassion practices
McClelland, Laura E.
;
Vogus, Timothy J.
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 55-65
Persistent link: https://www.econbiz.de/10012520515
Saved in:
9
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
10
The service profit chain in healthcare services : a systematic literature exploration
Barros, Chrystina
;
Araújo, Claudia Affonso Silva
- In:
International journal of services and operations …
45
(
2023
)
2
,
pp. 271-291
Persistent link: https://www.econbiz.de/10014311984
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