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Barriers to service quality in Islamic banks in Qatar
Chaker, Mohammed N.; Jabnoun, Naceur - In: International journal of commerce and management 20 (2010) 4, pp. 296-307
Persistent link: https://www.econbiz.de/10008798809
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Service quality & bank performance : a comparison of the UAE national and foreign banks
Tamimi, Hussain A. Hassan al-; Jabnoun, Naceur - In: Finance India : the quarterly journal of Indian … 20 (2006) 1, pp. 181-197
Persistent link: https://www.econbiz.de/10003363029
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Measuring perceived service quality at UAE commercial banks
Jabnoun, Naceur; Hassan Al‐Tamimi, Hussein A. - In: International Journal of Quality & Reliability Management 20 (2003) 4, pp. 458-472
Service quality is becoming more critical for banks to maintain their market shares. This paper develops a modified SERVQUAL for measuring service quality in the United Arab Emirates commercial banks. The instrument includes thirty items that belong to the five dimensions of SERVQUAL. The...
Persistent link: https://www.econbiz.de/10014800189