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The Effect of Trust, Security, Service Quality, and Risk Perception of Purchasing Decisions Through Social Network Sites
Usman, Osly - 2020
This study aims to determine whether the Effect of Trust, Safety, Service Quality and Risk Perception on Purchasing Decisions Through Social Networking Sites. This research was conducted for three months from October to December 2019. The research method used was a survey method with a quantity...
Persistent link: https://www.econbiz.de/10012845275
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Special issue: Advances in service network analysis
Scott, Noel (contributor) - 2010
Persistent link: https://www.econbiz.de/10008661646
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Wolvers in sheeps's clothing : is non-profit status used to signa quality?
Jones, Daniel B.; Propper, Carol; Smith, Sarah - 2016
Persistent link: https://www.econbiz.de/10011494394
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Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.; Singh, Siddharth S.; Westbrook, … - In: Journal of service research : JSR 13 (2010) 4, pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
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Customer compliance with presumed market research goals : motivational drivers of negative service evaluations
Ofir, Chezy (contributor); Simonson, Itamar (contributor);  … - 2007
Persistent link: https://www.econbiz.de/10003517954
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Mystery Shopping : "just in time" ; Information mit den Augen des Kunden
Almhofer, Helmut - In: Handbuch der Marktforschung, (pp. 33-38). 2007
Persistent link: https://www.econbiz.de/10003536377
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Understanding customers' service experience : review and research propositions
Khan, Arif K.; Metri, Bhimaraya A. - In: International journal of business environment : IJBE 4 (2011) 1, pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
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Customer experiences as drivers of customer satisfction
Dalla Pozza, Ilaria - In: Revue Gestion 2000 : management & prospective 31 (2014) 3, pp. 115-138
Persistent link: https://www.econbiz.de/10010485120
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Opportunistic customer claiming during service recovery
Wirtz, Jochen; McColl-Kennedy, Janet R. - In: Journal of the Academy of Marketing Science 38 (2010) 5, pp. 654-675
Persistent link: https://www.econbiz.de/10008747760