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Consumers' emotional responses...
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Service quality
Consumer behaviour
82,817
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80,337
Emotion
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9,627
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9,391
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Han, Heesup
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14
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14
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12
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12
Qu, Hailin
12
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11
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10
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10
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10
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9
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9
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9
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9
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8
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8
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8
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Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
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International journal of hospitality management
269
Journal of retailing and consumer services
238
Journal of business research : JBR
129
The journal of services marketing
109
International journal of contemporary hospitality management
108
Journal of hospitality marketing & management
95
The service industries journal
76
Journal of travel and tourism marketing
73
Services marketing quarterly
71
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
Journal of service research : JSR
51
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Cogent business & management
48
Service business
42
Tourism management : research, policies, practice
41
Journal of service management
37
International journal of quality and service sciences
34
Asia Pacific journal of marketing and logistics
33
International journal of services and operations management
32
Journal of service research
29
The international journal of bank marketing : IJBM
29
International journal of electronic marketing and retailing : IJEMR
28
International journal of services, economics and management
28
Psychology & marketing
28
Journal of air transport management
27
The TQM journal : the international review of organizational improvement
26
Journal of Services Marketing
25
Journal of strategic marketing
25
Managing service quality : MSQ ; an international journal
25
Total quality management & business excellence
25
Journal of hospitality and tourism insights
24
Journal of the Academy of Marketing Science
24
Journal of Asian finance, economics and business : JAFEB
23
Journal of retailing
23
Journal of service theory and practice
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Quality management journal : QMJ
21
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ECONIS (ZBW)
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1
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
2
Restaurant tipping and customers' susceptibility to emotional contagion
Koku, Paul Sergius
;
Savas, Selen
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 762-772
Persistent link: https://www.econbiz.de/10011590922
Saved in:
3
Perceptions of intergroup tipping differences, discriminatory service, and tip earnings among restaurant servers
Brewster, Zachary W.
- In:
International journal of hospitality management
46
(
2015
),
pp. 15-25
Persistent link: https://www.econbiz.de/10011302007
Saved in:
4
The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Selim Ahmed
;
Al Asheq, Ahmed
;
Ahmed, Ezaz
;
Chowdhury, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 519-539
Persistent link: https://www.econbiz.de/10014321246
Saved in:
5
The Hijabi servers : customers' perception of employees' physical appearance in restaurants
Sonmez, Damla
;
Ali, Faizan
;
Wildes, Vivienne
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014439972
Saved in:
6
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
7
Measuring memorable dining experiences and related emotions in fine dining restaurants
Tsaur, Sheng-Hshiung
;
Lo, Pei-Chun
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 887-910
Persistent link: https://www.econbiz.de/10012384379
Saved in:
8
Cultural differences in the customer perception of crowded restaurant :
emotion
, intolerance and perceived price
Kim, Dae-young
;
Lee, Kwang-ho
- In:
International journal of revenue management : IJRM
4
(
2010
)
3/4
,
pp. 420-431
Persistent link: https://www.econbiz.de/10008746335
Saved in:
9
Desired privacy and the impact of crowding on customer emotions and approach-avoidance responses : waiting in a virtual reality restaurant
Hwang, Johye
;
Yoon, So-yeon
;
Bendle, Lawrence J.
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 224-250
Persistent link: https://www.econbiz.de/10009544853
Saved in:
10
The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 236-260
Persistent link: https://www.econbiz.de/10011300093
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