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~subject:"Service quality"
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Encylopaedia of total quality...
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Service quality
Strategisches Management
39,904
Strategic management
32,777
Qualitätsmanagement
16,744
Quality management
14,425
Theorie
7,275
Theory
7,159
Organisationstheorie
5,184
Deutschland
4,583
Organization theory
4,301
Unternehmenserfolg
4,087
Germany
4,048
Firm performance
3,907
Organisatorischer Wandel
3,640
Organizational change
3,635
USA
3,079
United States
2,908
Innovationsmanagement
2,826
Management
2,819
Multinationales Unternehmen
2,660
Innovation management
2,594
Innovation
2,590
Dienstleistungsqualität
2,586
KMU
2,496
SME
2,487
Transnational corporation
2,461
Unternehmen
2,231
Strategische Planung
2,085
Erfolgsfaktor
1,919
Personalmanagement
1,886
Human Resource Management
1,876
Wettbewerbsstrategie
1,853
Prozessmanagement
1,803
Lieferkette
1,787
Supply chain
1,786
Competitive strategy
1,720
Success factor
1,720
Unternehmensplanung
1,671
Produktqualität
1,620
Product quality
1,618
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Online availability
All
Undetermined
1,001
Free
413
Type of publication
All
Article
1,933
Book / Working Paper
637
Journal
7
Type of publication (narrower categories)
All
Article in journal
1,768
Aufsatz in Zeitschrift
1,768
Aufsatz im Buch
163
Book section
163
Hochschulschrift
145
Thesis
125
Graue Literatur
113
Non-commercial literature
113
Arbeitspapier
56
Working Paper
56
Collection of articles of several authors
49
Sammelwerk
49
Conference paper
38
Konferenzbeitrag
38
Bibliografie enthalten
34
Bibliography included
34
Case study
28
Fallstudie
28
Konferenzschrift
24
Aufsatzsammlung
23
Amtsdruckschrift
18
Government document
18
Conference proceedings
16
Lehrbuch
10
Textbook
9
Handbook
8
Handbuch
8
Collection of articles written by one author
3
Guidebook
3
Nachschlagewerk
3
Ratgeber
3
Reference book
3
Sammlung
3
Advisory report
2
Bibliografie
2
Glossar enthalten
2
Glossary included
2
Gutachten
2
Mehrbändiges Werk
2
Multi-volume publication
2
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Language
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English
2,216
German
367
Czech
1
French
1
Polish
1
Spanish
1
Author
All
Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
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Institution
All
Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag <Berlin>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
94
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
57
Quality management journal : QMJ
47
Total quality management & business excellence
43
International journal of quality and service sciences
33
International journal of services and operations management
31
International journal of production research
24
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
20
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
Journal of business research : JBR
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
International journal of services and operations management : IJSOM
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
SpringerLink / Bücher
9
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ECONIS (ZBW)
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1
Taking stock and moving forward : a case for organizational theories in service quality research
Vashishth, Abhishek
;
Prasad, Manu
;
Shenoy, Padmavathi
; …
- In:
Services marketing quarterly
42
(
2021
)
3/4
,
pp. 208-233
Persistent link: https://www.econbiz.de/10012650012
Saved in:
2
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
3
The impact of corporate governance mechanisms on audit quality
Talebnia, Ghodratollah
;
Baghiyan, Fatemeh
;
Baghiyan, Zahra
- In:
International journal of economic behavior and …
5
(
2017
)
4
,
pp. 87-91
Persistent link: https://www.econbiz.de/10011784323
Saved in:
4
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
5
Implementing operations strategy through Lean processes within health care : the example of NHS in the UK
Matthias, Olga
;
Brown, Steve
- In:
International journal of operations & production …
36
(
2016
)
11
,
pp. 1435-1457
Persistent link: https://www.econbiz.de/10011628740
Saved in:
6
Korean Standard Quality Excellence Index for strategic quality planning and improvement
Shin, Nina
;
Park, Sangwook
;
Lee, Soongeun
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 735-750
Persistent link: https://www.econbiz.de/10011580730
Saved in:
7
Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality
Piha, Lamprini P.
;
Aulōnitēs, Geōrgios I.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 304-326
Persistent link: https://www.econbiz.de/10011305997
Saved in:
8
Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10012199135
Saved in:
9
Business strategy, internal control over financial reporting, and audit reporting quality
Bentley-Goode, Kathleen A.
;
Newton, Nathan J.
; …
- In:
Auditing : a journal of practice & theory
36
(
2017
)
4
,
pp. 49-69
Persistent link: https://www.econbiz.de/10011789827
Saved in:
10
Total productive maintenance : strategische Instandhaltung mobiler Anlagen
Zerbst, Marco
-
2000
Persistent link: https://www.econbiz.de/10001476699
Saved in:
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