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Management information systems : mis quarterly
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Academy of Management journal : AMJ
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ECONIS (ZBW)
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1
Integrating service quality with system and information quality : an empirical test in the e-service context
Xu, Jingjun
;
Benbasat, Izak
;
Cenfetelli, Ronald T.
- In:
Management information systems : mis quarterly
37
(
2013
)
3
,
pp. 777-794
Persistent link: https://www.econbiz.de/10009787107
Saved in:
2
IT-mediated customer service content and delivery in electronic governments : an empirical service quality
Tan, Chee-Wee
;
Benbasat, Izak
;
Cenfetelli, Ronald T.
- In:
Management information systems : mis quarterly
37
(
2013
)
1
,
pp. 77-109
Persistent link: https://www.econbiz.de/10009726254
Saved in:
3
An exploratory study of the formation and impact of electronic service failures
Tan, Chee-Wee
;
Benbasat, Izak
;
Cenfetelli, Ronald T.
- In:
Management information systems : mis quarterly
40
(
2016
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10011447555
Saved in:
4
An examination of whether and how racial and gender biases influence customer satisfaction
Hekman, David R.
;
Aquino, Karl
;
Owens, Bradley P.
; …
- In:
Academy of Management journal : AMJ
53
(
2010
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10003980361
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