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~subject:"Service quality"
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Service quality
Risikomanagement
35,056
Risk management
33,991
Projektmanagement
17,058
Qualitätsmanagement
16,836
Project management
15,979
Quality management
15,156
Theorie
11,638
Theory
11,451
Outsourcing
9,980
Risk
6,374
Risiko
6,295
Deutschland
5,730
Germany
5,223
Supply chain
4,247
Lieferkette
4,226
Portfolio-Management
3,847
Portfolio selection
3,821
risk management
3,721
USA
3,601
United States
3,439
Welt
2,932
World
2,888
Kreditrisiko
2,839
Dienstleistungsqualität
2,735
Credit risk
2,732
Bank
2,642
Bankrisiko
2,607
Bank risk
2,587
Risikomaß
2,264
Risk measure
2,234
Prozessmanagement
2,121
Finanzdienstleistung
2,077
Financial services
2,050
Innovation
1,951
Business process management
1,945
Strategisches Management
1,935
Innovationsmanagement
1,820
Lieferantenmanagement
1,800
Supplier relationship management
1,795
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Undetermined
1,095
Free
449
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Article
2,079
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660
Journal
7
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1,878
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Sammelwerk
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37
Bibliografie enthalten
33
Bibliography included
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29
Fallstudie
29
Konferenzschrift
26
Aufsatzsammlung
23
Amtsdruckschrift
18
Government document
18
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14
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10
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9
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8
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5
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3
Ratgeber
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2,384
German
368
Czech
1
French
1
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1
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Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Hanna, Rema
6
Medeiros, Denise Dumke de
6
Olken, Benjamin A.
6
Rust, Roland T.
6
Stauss, Bernd
6
Sumarto, Sudarno
6
Banerjee, Abhijit V.
5
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Jordahl, Henrik
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Peters, Gary F.
5
Rönnbäck, Åsa
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Tarí, Juan José
5
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Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Taylor and Francis.
4
National Bureau of Economic Research
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Central Europe Computer Measurement Group
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Deutschland / Deutscher Bundestag
1
Deutschsprachige Anwendergruppe für Software-Metrik und Aufwandschätzung
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
71
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
59
Quality management journal : QMJ
47
Total quality management & business excellence
44
International journal of quality and service sciences
32
International journal of services and operations management
31
Auditing : a journal of practice & theory
27
International journal of production research
27
Beiträge zur Hochschulpolitik
20
Benchmarking : an international journal ; BIJ
20
Health care management review : HCM review
20
International journal of hospitality management
20
Journal of health organization and management
19
Journal of retailing and consumer services
17
Cogent business & management
16
International journal of business information systems : IJBIS
15
Journal of air transport management
15
Managing service quality : MSQ ; an international journal
15
Amfiteatru economic : an economic and business research periodical
14
International journal of production economics
14
International journal of six sigma and competitive advantage : IJSSCA
14
Service business
14
The service industries journal
14
European journal of operational research : EJOR
13
European research studies
13
International journal of contemporary hospitality management
13
The accounting review : a publication of the American Accounting Association
12
International journal of services, economics and management
11
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
11
International journal of services and operations management : IJSOM
10
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Benchmarking : an international journal
9
Business process management journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of services technology and management
9
Journal of hospitality marketing & management
9
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ECONIS (ZBW)
2,723
Other ZBW resources
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1
Understanding Service Quality and Relationship Quality in IS
Outsourcing
: Client Orientation & Promotion, Project Management Effectiveness, and the Task-Technology-Structure Fit
Chakrabarty, Subrata
-
2014
A national survey of firms that participated in
outsourcing
relationships was conducted, and service quality and …
Persistent link: https://www.econbiz.de/10012751466
Saved in:
2
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
3
Antecedents of Indian information technology service organisations moving up the value chain : a mediation model
Mahendramohan, B.
;
Kannabiran, G.
;
Sridevi, P.
- In:
International journal of business excellence : IJBEX
30
(
2023
)
4
,
pp. 507-531
Persistent link: https://www.econbiz.de/10014389037
Saved in:
4
Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)
Mirghafori, Seyed Habibolah
;
Takalo, Salim Karimi
; …
- In:
International journal of quality and innovation
3
(
2016
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012648710
Saved in:
5
A comparative analysis of experts' judgment methods for patient safety implementation : FMEA and fuzzy AHP
Golrizgashti, Seyedehfatemeh
;
Keshmiri, Mehrdad
; …
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 384-404
Persistent link: https://www.econbiz.de/10013448956
Saved in:
6
A British and Italian case study on management philosophy
Rasicci, Claudia
;
Vignali, Claudio
- In:
International journal of business and globalisation : IJBG
3
(
2009
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10003836425
Saved in:
7
A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun
;
Huang, Lan-ying
;
Wang, Chi-tai
- In:
Service business
6
(
2012
)
2
,
pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
Saved in:
8
Managing quality in projects : an empirical study
Basu, Ron
- In:
International journal of project management : the …
32
(
2014
)
1
,
pp. 178-187
Persistent link: https://www.econbiz.de/10010236405
Saved in:
9
Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami
;
Junnonen, Juha-Matti
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
Saved in:
10
Modelling service quality in the construction industry
Sunindijo, Riza Yosia
;
Hadikusumo, Bonaventura H. W.
; …
- In:
International journal of business performance management
15
(
2014
)
3
,
pp. 262-276
Persistent link: https://www.econbiz.de/10010484253
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