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~subject:"Service quality"
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Methods for measuring total qu...
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Service quality
Stochastischer Prozess
17,191
Qualitätsmanagement
16,836
Stochastic process
16,750
Theorie
16,535
Theory
16,212
Performance measurement
15,215
Quality management
15,156
Performance-Messung
14,403
Statistik
9,433
Statistische Methode
8,930
Statistical method
8,261
Deutschland
4,652
Statistische Methodenlehre
4,608
Statistical theory
4,601
Volatilität
3,999
Volatility
3,930
Germany
3,393
Unternehmenserfolg
3,338
Optionspreistheorie
3,311
Firm performance
3,307
Option pricing theory
3,259
USA
2,974
Dienstleistungsqualität
2,911
United States
2,784
Portfolio-Management
2,536
Portfolio selection
2,525
Supply chain
2,389
Lieferkette
2,375
Schätztheorie
2,321
Estimation theory
2,292
Mathematische Optimierung
2,284
Mathematical programming
2,271
Schätzung
2,186
Zeitreihenanalyse
2,156
Estimation
2,103
Time series analysis
2,072
Product quality
1,683
Produktqualität
1,680
Messung
1,623
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Undetermined
1,171
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462
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Article
2,254
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Sammelwerk
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39
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33
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33
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28
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research-article
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3
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2,571
German
365
French
2
Czech
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Bruhn, Manfred
34
Shahin, Arash
18
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Ukko, Juhani
7
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Stauss, Bernd
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
He, Zhen
5
Johnson, Dana M.
5
Kaynak, Hale
5
Knechel, W. Robert
5
Melo, Fagner José Coutinho de melo
5
Park, Sang-June
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Zhang, Min
5
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Hochschulrektorenkonferenz
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IGI Global
7
OECD
6
National Bureau of Economic Research
3
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Centralʹnyj bank Rossijskoj Federacii
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Europäische Kommission
1
Europäische Kommission / Statistisches Amt
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
97
International journal of productivity and quality management : IJPQM
74
The TQM journal : the international review of organizational improvement
66
International journal of quality & reliability management
63
Quality management journal : QMJ
48
Total quality management & business excellence
44
International journal of services and operations management
38
International journal of quality and service sciences
36
The service industries journal
30
International journal of hospitality management
28
International journal of production research
25
Auditing : a journal of practice & theory
24
Benchmarking : an international journal ; BIJ
22
Beiträge zur Hochschulpolitik
20
Health care management review : HCM review
20
Journal of health organization and management
20
Journal of retailing and consumer services
20
International journal of contemporary hospitality management
19
Cogent business & management
16
International journal of production economics
16
Managing service quality : MSQ ; an international journal
16
Journal of air transport management
15
Journal of business research : JBR
15
Amfiteatru economic : an economic and business research periodical
14
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
Service business
14
European research studies
13
International journal of services, economics and management
13
Journal of hospitality marketing & management
13
Tourism management : research, policies, practice
13
European journal of operational research : EJOR
12
The accounting review : a publication of the American Accounting Association
12
International journal of services and operations management : IJSOM
11
International journal of services and standards
11
Manufacturing & service operations management : M & SOM
11
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
11
The journal of services marketing
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
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ECONIS (ZBW)
2,900
Other ZBW resources
32
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1
A framework for fostering the quality of HEIs : data collection, evaluation, indication and validation
Al-Hemyari, Zuhair A.
;
Al-Sarmi, Abdullah M.
- In:
International journal of quality and innovation
3
(
2016
)
1
,
pp. 42-66
Persistent link: https://www.econbiz.de/10012648717
Saved in:
2
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
3
A framework to measure transit service quality areas to be managed
Barabino, Benedetto
;
Deiana, Eusebio
;
Mozzoni, Sara
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 390-415
Persistent link: https://www.econbiz.de/10011458755
Saved in:
4
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
5
A scale for measuring healthcare service quality incorporating patient-centred care and using a psychometric analytics framework
Pérez Rave, Jorge Iván
;
Sánchez Figueroa, Génesis …
- In:
Journal of health organization and management
36
(
2022
)
6
,
pp. 816-838
Persistent link: https://www.econbiz.de/10013367559
Saved in:
6
Service quality
Ograjenšek, Irena
- In:
Statistical practice in business and industry
,
(pp. 117-136)
.
2008
Persistent link: https://www.econbiz.de/10003675825
Saved in:
7
An assessment of the quality of services of Kenya Power (KP) Ltd in restoring supply after unplanned interruptions using statistical quality control
Odongo, George Yogo
;
Ngacho, Christopher
- In:
International journal of economics, finance and …
3
(
2015
)
3
,
pp. 194-203
Persistent link: https://www.econbiz.de/10011389704
Saved in:
8
Statistical process control application on service quality using SERVQUAL and QFD with a case study in trains' services
Khorshidi, Hadi Akbarzade
;
Nikfalazar, Sanaz
;
Gunawan, Indra
- In:
The TQM journal : the international review of …
28
(
2016
)
2
,
pp. 195-215
Persistent link: https://www.econbiz.de/10011556891
Saved in:
9
The search for modern methods for the statistical quality control of services
Kbiladze, David
;
Metreveli, Shorena
- In:
Mokslo darbai / Ekonomika
96
(
2017
)
2
,
pp. 102-109
Persistent link: https://www.econbiz.de/10012305154
Saved in:
10
Application of statistical process ,control in service and industry : a case study of the restaurant sector
Mirzaei, Nima
;
Niroomand, Sadegh
;
Zare, Rahim
- In:
Journal of modelling in management
11
(
2016
)
3
,
pp. 763-782
Persistent link: https://www.econbiz.de/10011612014
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