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Service quality and repurchase behaviour in the Spanish automotive after sales business
García González, Alfonso - In: Journal of relationship marketing : innovations & … 14 (2015) 3, pp. 239-267
Persistent link: https://www.econbiz.de/10011383854
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Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir; Ishraq Jerin; Abu Bakar bin Abdul … - In: International journal of quality and innovation : IJQI 6 (2022) 2, pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
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Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar; Lima, Reshma Pervin; Mahmud, Md. Shahed - In: Global business review 22 (2021) 1, pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
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Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
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Developing a decomposed alumni satisfaction model for higher education institutions
Hus, Sheng-Hsun; Wang, Yu-Che; Cheng, Chao-Jih; Chen, Yu-Fan - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 979-996
Persistent link: https://www.econbiz.de/10011687807
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Developing and validating a hierarchical model of service quality of retail banks
Hossain, Mohammad Alamgir; Dwivedi, Yogesh Kumar; … - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 534-549
Persistent link: https://www.econbiz.de/10011305708
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Development and validation of an instrument to measure user perceived service quality of mHealth
Akter, Shahriar; D'Ambra, John; Ray, Pradeep Kanta - In: Information & management : the internat. journal of … 50 (2013) 4, pp. 181-195
Persistent link: https://www.econbiz.de/10009748424
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The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty : empirical results from public, outdoor aquatic centres in Australia
Howat, Gary; Assaker, Guy - In: Sport management review 16 (2013) 3, pp. 268-284
Persistent link: https://www.econbiz.de/10009787481
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Should relationship quality be measured as a disaggregated or a composite construct?
Izogo, Ernest Emeka - In: Management research review 39 (2016) 1, pp. 115-131
Persistent link: https://www.econbiz.de/10011535920
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Does service convenience matter? : an empirical assessment of service quality, service convenience and exchange relationship in electronic mediated environment
Dai, Hua; Salam, Al F. - In: Electronic markets : the international journal on … 24 (2014) 4, pp. 269-284
Persistent link: https://www.econbiz.de/10010459091