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An integrated approach for service quality and effectiveness immprovement with a case study in the recycling pavilion service process of Isfahan municipality

Shahin, Arash; Attafar, Ali; Samea, Monireh - In: Measuring business excellence : the journal of … 16 (2012) 3, pp. 84-99

Persistent link: https://www.econbiz.de/10009671258

An integrated approach for service quality and effectiveness improvement with a case study in the recycling pavilion service process of Isfahan municipality

Shahin, Arash; Attafar, Ali; Samea, Monireh - In: Measuring Business Excellence 16 (2012) 3, pp. 84-99

Purpose – The purpose of this research is to propose a systematic and integrative approach for evaluating, assessing, analysing, and improving service quality and effectiveness. Design/methodology/approach – A new approach is proposed, in which SERVQUAL and overall administration...

Persistent link: https://www.econbiz.de/10014930824

The relationship between quality and productivity : a new perspective

Shahin, Arash - In: International journal of productivity and quality … 3 (2008) 2, pp. 206-222

Persistent link: https://www.econbiz.de/10003667082

Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines

Shahin, Arash; Zairi, Mohamed - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 1003-1028

Persistent link: https://www.econbiz.de/10003921608

A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry

Shirouyehzad, Hadi; Lotfi, Farhad Hosseinzadeh; Shahin, … - In: International journal of services and operations management 12 (2012) 3, pp. 289-308

Persistent link: https://www.econbiz.de/10009574594

Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis

Shirouyehzad, Hadi; Lotfi, Farhad Hosseinzadeh; Shahin, … - In: International journal of services and operations management 12 (2012) 4, pp. 447-467

Persistent link: https://www.econbiz.de/10009576346

Service quality gaps & Six Sigma

Dehghan, Ali; Shahin, Arash; Zenouzi, Bahman - In: Journal of management research 4 (2012) 1, pp. 1-11

Persistent link: https://www.econbiz.de/10009725902

Prioritisation of departments based on service quality dimensions in Isfahan Steel Company : a multiple criteria decision making approach

Shahin, Arash; Mehrparvar, Elham; Shirouyehzad, Hadi - In: International journal of productivity and quality … 11 (2013) 1, pp. 116-130

Persistent link: https://www.econbiz.de/10009704265

Evaluating and ranking hotels offering e-service by integrated approach of Webqual and fuzzy AHP

Shahin, Arash; Pool, Javad Khazaei; Poormostafa, Mehdi - In: International journal of business information systems : … 15 (2014) 1, pp. 84-104

Persistent link: https://www.econbiz.de/10010381563

Developing the Kano model by service quality robust design : an integrative approach

Shahin, Arash; Janatyan, Nasibeh - In: International journal of productivity and quality … 16 (2015) 4, pp. 373-389

Persistent link: https://www.econbiz.de/10011458749