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Service quality
Relationship marketing
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Corporate Social Responsibility
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Customer satisfaction
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Kundenmanagement
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USA
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United States
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1977-1989
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Air transport
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Air transport policy
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Airline
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Allgemeinbildende Schule
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Beschwerdemanagement
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Betriebliche Kennzahl
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Bejou, Azam
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Bejou, David
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Palmer, Adrian
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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The journal of services marketing
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ECONIS (ZBW)
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An empirical investigation of the correlates of satisfaction in public schools
Bejou, Azam
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
4
,
pp. 243-260
Persistent link: https://www.econbiz.de/10010244785
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Retrospective: service failure and loyalty : an exploratory empirical study of airline customers
Palmer, Adrian
;
Bejou, David
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 480-484
Persistent link: https://www.econbiz.de/10011615517
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