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Service quality
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Emotion
10,689
Theorie
9,499
Theory
9,322
Relationship marketing
9,217
Beziehungsmarketing
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4,999
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4,926
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4,750
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4,573
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4,548
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4,535
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4,325
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4,314
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4,169
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4,129
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3,874
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3,825
Werbewirkung
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Advertising effects
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Han, Heesup
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24
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18
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15
Line, Nathaniel D.
14
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13
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13
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12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
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11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Park, Jungkun
10
Qu, Hailin
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Sparks, Beverley
8
Söderlund, Magnus
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Wirtz, Jochen
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Wu, Luorong
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Journal of retailing and consumer services
237
International journal of hospitality management
215
Journal of business research : JBR
124
The journal of services marketing
108
International journal of contemporary hospitality management
83
Journal of hospitality marketing & management
78
The service industries journal
68
Services marketing quarterly
67
Journal of travel and tourism marketing
65
Journal of service research : JSR
50
Cogent business & management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
40
Journal of service management
36
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
32
Tourism management : research, policies, practice
32
Journal of service research
29
The international journal of bank marketing : IJBM
29
International journal of services and operations management
27
Journal of air transport management
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services, economics and management
26
The TQM journal : the international review of organizational improvement
26
Journal of Services Marketing
25
Journal of strategic marketing
25
Total quality management & business excellence
25
Journal of the Academy of Marketing Science
24
Journal of retailing
23
European journal of marketing : EJM
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of service theory and practice
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Managing service quality : MSQ ; an international journal
21
International journal of business information systems : IJBIS
20
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ECONIS (ZBW)
4,570
Other ZBW resources
48
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1
Measuring memorable dining experiences and related emotions in fine dining restaurants
Tsaur, Sheng-Hshiung
;
Lo, Pei-Chun
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 887-910
Persistent link: https://www.econbiz.de/10012384379
Saved in:
2
Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations
Torrico, Boris Herbas
;
Frank, Björn
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 355-369
Persistent link: https://www.econbiz.de/10012199759
Saved in:
3
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
4
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
5
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
6
A typology of consumers' emotional response styles during service recovery encounters
Schoefer, Klaus
;
Diamantopoulos, Adamantios
- In:
British journal of management : BJM
20
(
2009
)
3
,
pp. 292-308
Persistent link: https://www.econbiz.de/10003884232
Saved in:
7
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
8
A cross-cultural perspective on the role of
emotion
in negative service encounters
Smith, Anne M.
- In:
The service industries journal
26
(
2006
)
7
,
pp. 709-726
Persistent link: https://www.econbiz.de/10003454624
Saved in:
9
Dispositional approach to customer satisfaction and behavior
Burns, Gary N.
;
Bowling, Nathan A.
- In:
Journal of business and psychology
25
(
2010
)
1
,
pp. 99-107
Persistent link: https://www.econbiz.de/10003955853
Saved in:
10
Cultural differences in the customer perception of crowded restaurant :
emotion
, intolerance and perceived price
Kim, Dae-young
;
Lee, Kwang-ho
- In:
International journal of revenue management : IJRM
4
(
2010
)
3/4
,
pp. 420-431
Persistent link: https://www.econbiz.de/10008746335
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