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Quality management internal auditing in small and medium-sized companies : an exploratory study on factors for significantly improving quality performance
Chiarini, Andrea; Castellani, Paola; Rossato, Chiara; … - In: Total quality management & business excellence 32 (2021) 16, pp. 1829-1849
Persistent link: https://www.econbiz.de/10012694193
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Research on factors affecting organizational structure, operating mechanism and audit quality : an empirical study in Vietnam
Phan Thanh Hai; Chuc Anh Tu; Le Duc Toan - In: Journal of business economics and management 20 (2019) 3, pp. 526-545
This research aims to determine factors affecting and the level of their influence on organizational structure, operating mechanism and audit quality in the Vietnamese market. In this paper, the methodology used by the authors is mixed method. Combination of the qualitative research method and...
Persistent link: https://www.econbiz.de/10012175758
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How Big-4 Firms Improve Audit Quality
Che, Limei - 2019
This paper studies whether and how Big-4 firms provide higher quality audits than non-Big-4 firms. Specifically, we first examine a Big-4 effect and then explore three sources of the Big-4 effect. To test the Big-4 effect, we use a unique dataset of individual audit partners for a large sample...
Persistent link: https://www.econbiz.de/10012889322
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The Impact of Employee Performance on Service Quality
Thevaranjan, Dinesh - 2016
The major aim of the research paper is to measure the impact of employee performance on service quality in commercial … were used to test the model using regression methodology. The results suggest that employee performance have strong … positive relationship with service quality. Further results imply that employee performance has high impact on service quality …
Persistent link: https://www.econbiz.de/10012989661
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Consumer satisfaction-based social commerce service quality management
Shin, Nina; Park, Sangwook; Kim, Hyun-Jung - In: Business research quarterly : BRQ 24 (2021) 1, pp. 34-52
Social commerce (s-commerce) is a social media service enabling consumers' participation in the online marketing and sale of products and services. This study aims to (a) identify key functional and hedonic quality factors that affect consumer satisfaction based on consumers' perspective and (b)...
Persistent link: https://www.econbiz.de/10012429569
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Service Quality of Hotels in Abu Dhabi, UAE
Aggabao, Burton A. - 2017
Objective – The hotel Industry in the United Arab Emirates (UAE), particularly in Abu Dhabi, is characterized by many luxury hotels (chains) and affordable accommodations. This study seeks to understand the service quality provided by such hotels by gauging hotel guests perceptions and...
Persistent link: https://www.econbiz.de/10012951684
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How Big-4 Firms Improve Audit Quality
Che, Limei - 2019
This paper studies whether and how Big-4 firms provide higher quality audits than non-Big-4 firms. Specifically, we first examine a Big-4 effect and then explore three sources of the Big-4 effect. To test the Big-4 effect, we use a unique dataset of individual audit partners for a large sample...
Persistent link: https://www.econbiz.de/10012902978
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Education for Quality Tourism Management
Cetinski, Vinka; Sugar, Violeta - 2012
In every analysis of the economic development of Croatia, education is pointed out as a key factor. With the share of highly educated in the workforce of less than 15 percent, Croatia is seriously lagging behind developed countries. Human resource management (HRM) is a philosophy, a way of...
Persistent link: https://www.econbiz.de/10014040769
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Steps Towards a Behavioral Model Based on Managerial Instruments Concerning Quality in Romanian Hotel Services
Corodeanu Agheorghiesei, Daniela-Tatiana; … - 2007
Tourism can mean relaxation and pleasure, from the perspective of those who pay, which is also true in the case of tourism intersecting the public sphere (event and conference tourism) or with a lucrative purpose. From the rules that govern the behavior of the consumer of tourist products, the...
Persistent link: https://www.econbiz.de/10014051155
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Measuring Quality Satisfaction with Servqual Model
Dan, Pauna - 2014
The orientation to customer satisfaction is not a recent phenomenon, many very successful business people from the beginning of the 20th century, such as Sir Henry Royce, a name synonymous with Rolls-Royce vehicles, stated the first principle regarding customer satisfaction, “Our interest in...
Persistent link: https://www.econbiz.de/10013063945