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~subject:"Service quality"
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Service quality
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Brand management
17,639
Markenführung
17,225
Customer satisfaction
15,419
Kundenzufriedenheit
13,835
Relationship marketing
12,139
Beziehungsmarketing
12,056
Brand image
11,159
Markenimage
11,044
Satisfaction
10,972
Theorie
10,409
Theory
10,242
Zufriedenheit
9,761
Dienstleistungsqualität
7,906
Deutschland
7,113
Germany
6,735
Markenartikel
6,439
Brand
6,411
USA
6,043
Online-Handel
5,840
Social Web
5,826
Online retailing
5,825
Social web
5,821
United States
5,770
Online-Marketing
5,352
Internet marketing
5,320
Einzelhandel
4,612
Retail trade
4,555
Lebensqualität
4,449
Quality of life
4,425
Werbewirkung
4,143
Advertising effects
4,092
Electronic Commerce
4,040
E-commerce
3,887
Emotion
3,861
Marketingmanagement
3,673
Marketing management
3,659
Experiment
3,642
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15
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Han, Heesup
38
Mattila, Anna S.
33
Usman, Osly
27
Prentice, Catherine
25
Prybutok, Victor R.
25
Sharma, Piyush
24
McColl-Kennedy, Janet R.
22
Balaji, M. S.
17
Wong, IpKin Anthony
17
Gustafsson, Anders
15
Jang, Soocheong
15
Shahin, Arash
15
Sparks, Beverley
15
Gong, Taeshik
14
Klaus, Philipp
14
Line, Nathaniel D.
14
Söderlund, Magnus
14
Edvardsson, Bo
13
Hyun, Sunghyup Sean
13
Ali, Faizan
12
Bilgihan, Anil
12
Grégoire, Yany
12
Gursoy, Dogan
12
Park, Jungkun
12
So, Kevin Kam Fung
12
Sreejesh, S.
12
Van Vaerenbergh, Yves
12
Amin, Muslim
11
Guchait, Priyanko
11
Hanks, Lydia
11
Marimon, Frederic
11
Propper, Carol
11
Quach, Sara
11
Ringle, Christian M.
11
Grewal, Dhruv
10
Hollebeek, Linda D.
10
Hsu, Cathy H. C.
10
Hsu, Maxwell K.
10
Izogo, Ernest Emeka
10
Ladhari, Riadh
10
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National Bureau of Economic Research
5
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
IGI Global
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
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Published in...
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International journal of hospitality management
293
Journal of retailing and consumer services
287
Journal of business research : JBR
185
The journal of services marketing
169
The service industries journal
136
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
136
International journal of contemporary hospitality management
116
Journal of hospitality marketing & management
116
Journal of travel and tourism marketing
102
Services marketing quarterly
100
Journal of air transport management
74
Tourism management : research, policies, practice
73
Journal of service research : JSR
71
The TQM journal : the international review of organizational improvement
69
Service business
68
Cogent business & management
65
International journal of quality and service sciences
63
International journal of services and operations management
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
Total quality management & business excellence
57
International journal of quality & reliability management
55
Journal of service management
55
Asia Pacific journal of marketing and logistics
54
Journal of Services Marketing
54
International journal of productivity and quality management : IJPQM
52
International journal of services, economics and management
51
Managing service quality : MSQ ; an international journal
50
The international journal of bank marketing : IJBM
45
Quality management journal : QMJ
42
International journal of services and operations management : IJSOM
41
Journal of Asian finance, economics and business : JAFEB
40
Journal of service research
39
Journal of the Academy of Marketing Science
39
Psychology & marketing
35
Journal of strategic marketing
34
International journal of electronic marketing and retailing : IJEMR
33
International journal of business information systems : IJBIS
32
Journal of hospitality and tourism insights
31
Journal of retailing
31
Marketing intelligence & planning
31
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Source
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ECONIS (ZBW)
7,897
Other ZBW resources
218
RePEc
37
EconStor
9
BASE
5
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1
The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
2
Investigating the relationship between brand logo, customer
satisfaction
, attitude and repurchase intention of online services
Akbari, Mohammad
;
Nazarzad, Shadi
;
Namaghi, Mohamad Ghasemi
- In:
Journal of contemporary marketing science
7
(
2024
)
2
,
pp. 200-216
Persistent link: https://www.econbiz.de/10015052480
Saved in:
3
Mainland Chinese casino visitors to Macau : linking service, brand image,
satisfaction
and loyality
Chan, Sow Hup
;
Wan, Yim King Penny
;
Jeong, Miyoung
- In:
The journal of gambling business and economics
13
(
2020
)
1
,
pp. 87-115
Persistent link: https://www.econbiz.de/10012654059
Saved in:
4
Leveraging experience quality to increase loyalty of digital wallet user in Indonesia
Lubaba, Hanny
;
Rohman, Fatchur
;
Surachman
-
2022
Persistent link: https://www.econbiz.de/10013406927
Saved in:
5
The role of
satisfaction
in alumni perceptions and supportive behaviors
Stephenson, Amber L.
;
Yerger, David B.
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 299-316
Persistent link: https://www.econbiz.de/10011398026
Saved in:
6
Measurement and impact of customer experience in banking sector
Chahal, Hardeep
;
Dutta, Kamani
- In:
Decision
42
(
2015
)
1
,
pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
Saved in:
7
A cross-sectional, multivariate, disaggregated study on impact of key drivers of customer
satisfaction
on brand perception and loyalty in selected hotel chains of India
Padhi, Soumya Ranjan
- In:
International journal of technology marketing : IJTMkt
8
(
2013
)
4
,
pp. 431-452
Persistent link: https://www.econbiz.de/10010201174
Saved in:
8
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
9
The impact of services brand personality on consumer-brand relationship quality
Ghantous, Nabil
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011537855
Saved in:
10
How does brand misconduct affect the brand-customer relationship?
Hsiao, Chih-Hui
;
Shen, George C.
;
Chao, Pei-Ju
- In:
Journal of business research : JBR
68
(
2015
)
4
,
pp. 862-866
Persistent link: https://www.econbiz.de/10010504959
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