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Service Performance Measurement in Expertenorganisationen
Pfannstiel, Mario A. - 2017
Persistent link: https://www.econbiz.de/10011737429
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The quality effect on the profitability of US airline companies
Kalemba, Nicole; Campa-Planas, Fernando - In: Tourism economics : the business and finance of tourism … 24 (2018) 3, pp. 251-269
Persistent link: https://www.econbiz.de/10011872650
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CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas; AL Tahat, Mohammad D.; Bata, Nour - In: International journal of enterprise information systems … 10 (2014) 2, pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
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A study of the relationship between total quality management and business performance in the banking sector
Tagger, Sukhjinder Singh; Gupta, Munish - In: International journal of business competition and … 7 (2020) 2, pp. 118-132
Persistent link: https://www.econbiz.de/10012506221
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A framework for fostering the quality of HEIs : data collection, evaluation, indication and validation
Al-Hemyari, Zuhair A.; Al-Sarmi, Abdullah M. - In: International journal of quality and innovation 3 (2016) 1, pp. 42-66
Persistent link: https://www.econbiz.de/10012648717
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The effect of benchmarked performance measures and strategic analysis on auditors' risk assessments and mental models
Knechel, W. Robert; Salterio, Steven E.; … - In: Accounting, organizations and society : an … 35 (2010) 3, pp. 316-333
Persistent link: https://www.econbiz.de/10003976369
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Service quality monitoring by performance indicators : a proposal for a structured methodology
Franceschini, Fiorenzo; Galetto, Maurizio; Turina, Elisa - In: International journal of services and operations management 5 (2009) 2, pp. 251-273
Persistent link: https://www.econbiz.de/10003826668
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Performance Measurement von Dienstleistungsinnovationen
Gnatzy, Tobias - In: Controlling von Dienstleistungen : [die wichtigsten …, (pp. 63 - 78). 2010
Persistent link: https://www.econbiz.de/10014565355
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Forschend und engagiert lernen im Public Management : Befunde und Gestaltungsanregungen eines Service Learning Lehrforschungsprojektes
Papenfuß, Ulf (contributor); Redlich, Matthias (ed.);  … - 2014
Persistent link: https://www.econbiz.de/10010436293
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Six sigma as a business process management method in services : analysis of the key application problems
Johannsen, Florian; Leist, Susanne; Zellner, Gregor - In: Information systems and e-business management : ISeB 9 (2011) 3, pp. 307-332
Persistent link: https://www.econbiz.de/10009273453