In order to determine the level of satisfaction of the public transport services, the passengers jointly evaluate the various attributes that represent the different aspects of the level of service. From a methodological viewpoint this means finding the weighting that individuals use to evaluate...

This open access book is a collection of 12 case studies capturing decades of experience improving health care and outcomes in low- and middle-income countries. Each case study is written by healthcare managers and providers who have implemented health improvement projects using quality...