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~subject:"Service quality"
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Tour leaders' job crafting : s...
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Subject
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Service quality
Scale development
506
scale development
339
Measurement
248
Messung
234
Consumer behaviour
213
Konsumentenverhalten
204
Job crafting
162
Job satisfaction
123
Arbeitsverhalten
120
Arbeitszufriedenheit
120
Work behaviour
120
job crafting
108
Leistungsmotivation
85
Work motivation
85
Dienstleistungsqualität
82
Beziehungsmarketing
74
Brand image
74
Relationship marketing
74
Markenimage
73
Brand management
72
Markenführung
71
Customer satisfaction
61
Job performance
58
Kundenzufriedenheit
57
Arbeitsleistung
56
Tourism
50
Performance measurement
49
Performance-Messung
49
Tourismus
49
Führungsstil
47
Leadership style
47
Anforderungsprofil
45
Occupational profile
45
Brand
44
India
44
Job design
42
Human Resource Management
41
Markenartikel
41
Personalmanagement
41
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Online availability
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Undetermined
68
Free
3
Type of publication
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Article
84
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
83
Aufsatz in Zeitschrift
83
Conference paper
1
Graue Literatur
1
Hochschulschrift
1
Konferenzbeitrag
1
Non-commercial literature
1
research-article
1
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Language
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English
85
Author
All
Eid, Riyad
3
Hadwich, Karsten
3
Asif, Muhammad
2
Bradley, Gregory T.
2
Chadha, Suresh Kumar
2
El-Adly, Mohammed Ismail
2
Galetzka, Mirjam
2
He, Zhen
2
Hur, Won-Moo
2
Hwang, Hansol
2
Joshi, Pradeep
2
Lee, Jin-soo
2
Pruyn, Ad
2
Shin, Yuhyung
2
Zahoor, Adil
2
Zhang, Min
2
Abdelkader, Ali Ahmed
1
Adhikari, Arnab
1
Agariya, Arun Kumar
1
Ahmad, Haseeb
1
Ahmed, Sohel
1
Ajitha, Aswathy Asokan
1
Akter, Shahriar
1
Albayrak, Tahir
1
Ali, Faizan
1
Arciniega, Luis M.
1
Arnold, Todd J.
1
Asiah Omar, Nor
1
Awan, Muhammad
1
Awan, Muhammad Usman
1
Ayyildiz, Ahu Yazici
1
Baid, Devesh
1
Beatty, Sharon E.
1
Bellamkonda, Raja Shekhar
1
Bhattacharya, Sujoy
1
Birgelen, Marcel van
1
Blut, Markus
1
Bosselman, Robert
1
Braun, Corina
1
Brush, Gregory J.
1
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Published in...
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International journal of hospitality management
9
Journal of retailing and consumer services
6
International journal of services and operations management
3
Journal of business research : JBR
3
The service industries journal
3
Global business review
2
International journal of business excellence
2
International journal of retail & distribution management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality and tourism insights
2
Journal of hospitality marketing & management
2
Journal of retailing
2
Journal of service theory and practice
2
Journal of travel and tourism marketing
2
The journal of services marketing
2
Decision
1
Decision : official journal of Indian Institute of Management Calcutta
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
European journal of marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International Journal of Retail & Distribution Management
1
International journal of contemporary hospitality management
1
International journal of islamic marketing and branding
1
International journal of market research
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services and operations management : IJSOM
1
International journal of services and standards
1
International journal of services technology and management : IJSTM
1
International journal of technology marketing : IJTMkt
1
Journal of Asia Pacific business
1
Journal of advances in management research : JAMR
1
Journal of air transport management
1
Journal of electronic commerce in organizations : JECO
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international consumer marketing
1
Journal of marketing management : MM
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research
1
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Source
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ECONIS (ZBW)
84
Other ZBW resources
1
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1
Impact of group package tour dimensions on customer satisfaction (an ANNs application)
Moutinho, Luiz
;
Caber, Meltem
;
Silva, Maria Manuela Santos
- In:
Tourism analysis : an interdisciplinary tourism & …
20
(
2015
)
6
,
pp. 619-629
Persistent link: https://www.econbiz.de/10011420956
Saved in:
2
Examining service shortfalls : a case study of Chinese group package tours to Australia
Chen, Hanyu
;
Weiler, Betty
;
Young, Martin
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
4
,
pp. 371-386
Persistent link: https://www.econbiz.de/10011951667
Saved in:
3
Job crafting and service recovery performance : insight from Indian retail banking
Zahoor, Adil
- In:
Decision : official journal of Indian Institute of …
48
(
2021
)
1
,
pp. 115-126
Persistent link: https://www.econbiz.de/10012585015
Saved in:
4
How and when does job crafting contribute to franchised restaurant managers' service performance? : the moderation of headquarter control systems
Hur, Won-Moo
;
Shin, Yuhyung
;
Hwang, Hansol
- In:
Journal of service theory and practice
32
(
2022
)
3
,
pp. 378-399
Persistent link: https://www.econbiz.de/10013273024
Saved in:
5
Dancing with service robots : the impacts of employee-robot collaboration on hotel employees' job crafting
Song, Yue
;
Zhang, Mengying
;
Hu, JiaJing
;
Cao, Xingping
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209291
Saved in:
6
Outcomes of job crafting among flight attendants
Karatepe, Osman M.
;
Eslamlou, Aram
- In:
Journal of air transport management
62
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011721944
Saved in:
7
Linking authentic leadership to salespeople's service performance : the roles of job crafting and human resource flexibility
Luu Trong Tuan
- In:
Industrial marketing management : the international …
84
(
2020
),
pp. 89-104
Persistent link: https://www.econbiz.de/10012162466
Saved in:
8
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
9
Customer incivility and service recovery performance : job crafting as a buffer
Zahoor, Adil
;
Siddiqi, Mushtaq Ahmad
- In:
Vision : the journal of business perspective
27
(
2023
)
2
,
pp. 178-188
Persistent link: https://www.econbiz.de/10014229750
Saved in:
10
Development of a short questionnaire for measuring service quality perceptions
Domenge, Rogerio
;
Arciniega, Luis M.
- In:
Decision
42
(
2015
)
1
,
pp. 11-17
Persistent link: https://www.econbiz.de/10010517252
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