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~subject:"Service quality"
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Service quality
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Tourismus
21,009
Tourism
20,989
Theorie
10,520
Theory
10,341
Relationship marketing
9,290
Beziehungsmarketing
9,259
Brand management
7,836
Markenführung
7,788
Tourismuswirtschaft
7,620
Tourism industry
7,605
Brand image
7,253
Markenimage
7,205
Customer satisfaction
6,368
USA
6,200
Kundenzufriedenheit
6,191
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6,178
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6,157
Terrorismus
5,890
United States
5,886
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5,636
Online-Handel
5,607
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5,596
Terrorism
5,566
Krisenmanagement
5,499
Social Web
5,350
Social web
5,348
Crisis management
5,228
Germany
5,103
Online-Marketing
4,779
Internet marketing
4,771
Welt
4,694
World
4,637
Dienstleistungsqualität
4,632
Brand
4,334
Markenartikel
4,324
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4,195
Retail trade
4,152
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Han, Heesup
36
Mattila, Anna S.
24
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Klaus, Philipp
13
Gong, Taeshik
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Wong, IpKin Anthony
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Qu, Hailin
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Xu, Xun
10
Hollebeek, Linda D.
9
Su, LuJun
9
Voorhees, Clay M.
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Hsu, Maxwell K.
7
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Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deidesheimer Gespräche zur Tourismuswissenschaft <2., 2015, Deidesheim>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Organisation of Islamic Cooperation / Standing Committee for Economic and Commercial Cooperation
1
Peter Lang GmbH
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
231
International journal of hospitality management
197
Journal of business research : JBR
126
The journal of services marketing
107
International journal of contemporary hospitality management
86
Journal of hospitality marketing & management
80
Journal of travel and tourism marketing
78
The service industries journal
69
Services marketing quarterly
65
Tourism management : research, policies, practice
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Cogent business & management
48
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
37
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
Journal of air transport management
30
International journal of quality and service sciences
29
The international journal of bank marketing : IJBM
29
International journal of electronic marketing and retailing : IJEMR
27
International journal of services and operations management
27
International journal of services, economics and management
27
The TQM journal : the international review of organizational improvement
27
Psychology & marketing
26
Journal of Services Marketing
25
Journal of hospitality and tourism insights
25
Journal of service research
25
Total quality management & business excellence
25
Journal of retailing
23
Journal of strategic marketing
23
Tourism management perspectives : TMP
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of the Academy of Marketing Science
22
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
22
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
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ECONIS (ZBW)
4,629
Other ZBW resources
65
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1
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1
Exploring the impacts of national image, service quality, and perceived value on international tourist behaviors : a Nepali case
Zhang, Juyan
;
Adhikari, Dharma
;
Fahmy, Shahira
;
Kang, Seok
- In:
Journal of vacation marketing
26
(
2020
)
4
,
pp. 473-488
Persistent link: https://www.econbiz.de/10012265245
Saved in:
2
Essential customer service factors and the segmentation of older visitors within wellness
tourism
based on hot springs hotels
Chen, Kaung-hwa
;
Liu, Hsiou-hsiang
;
Chang, Feng-hsiang
- In:
International journal of hospitality management
35
(
2013
),
pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
Saved in:
3
Service fairness, consumption emotions, satisfaction, and behavioral intentions : the experience of Chinese heritage tourists
Su, LuJun
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
30
(
2013
)
7/8
,
pp. 786-805
Persistent link: https://www.econbiz.de/10010246263
Saved in:
4
Online travel purchasing : a literature review
Amaro, Suzanne
;
Duarte, Paulo
- In:
Journal of travel and tourism marketing
30
(
2013
)
7/8
,
pp. 755-785
Persistent link: https://www.econbiz.de/10010246264
Saved in:
5
Hospitality servicescapes seen by visually impaired travelers
Raissova, Alma
- In:
Marketing places and spaces
,
(pp. 107-120)
.
2015
Persistent link: https://www.econbiz.de/10011441061
Saved in:
6
Dimensions and outcomes of experience quality in
tourism
: the case of Port wine cellars
Fernandes, Teresa
;
Cruz, Mariana
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
Saved in:
7
Benchmarking holiday experience : the case of senior tourists
Johann, Maria
;
Panchapakesan Padma
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1860-1875
Persistent link: https://www.econbiz.de/10011548175
Saved in:
8
The role of sea-based adventure experiences in tourists’ satisfaction and behavioral intentions
Triantafillidou, Amalia
;
Petala, Zinovia
- In:
Journal of travel and tourism marketing
33
(
2016
),
pp. 67-87
Persistent link: https://www.econbiz.de/10011485021
Saved in:
9
Effects of tour guide interpretation and tourist satisfaction on destination loyalty in Taiwan's Kinmen battlefield
tourism
: perceived playfulness and perceived flow as moderators
Kuo, Nien-Te
;
Chang, Kuo-Chien
;
Cheng, Yi-Sung
;
Lin, …
- In:
Journal of travel and tourism marketing
33
(
2016
),
pp. 103-122
Persistent link: https://www.econbiz.de/10011485033
Saved in:
10
Antecedents and moderators of golf tourists' behavioral intentions : an empirical study in a Mediterranean destination
Mason, Michela C.
;
Moretti, Andrea
- In:
EuroMed journal of business
10
(
2015
)
3
,
pp. 338-359
Persistent link: https://www.econbiz.de/10011480841
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