Similar Search Results

Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL

Hsieh, Pei-Ling; Yeh, Tsu-Ming - In: International journal of services and operations management 20 (2015) 1, pp. 21-42

Persistent link: https://www.econbiz.de/10011401245

Achieving customer satisfaction through product-service systems

Pan, Jeh-Nan; Nguyen, Hung Thi Ngoc - In: European journal of operational research : EJOR 247 (2015) 1, pp. 179-190

Persistent link: https://www.econbiz.de/10011347107

Promoting the quality of hospital service for children with developmental delays

Lee, Shu-fang; Lee, Wen-shiung - In: The service industries journal 33 (2013) 15/16, pp. 1514-1526

Persistent link: https://www.econbiz.de/10010229414

A quality evaluation model for the design quality of online shopping websites

Cebi, Selcuk - In: Electronic commerce research and applications 12 (2013) 2, pp. 124-135

Persistent link: https://www.econbiz.de/10010504882

Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals

Sadeh, Ehsan - In: The TQM journal : the international review of … 29 (2017) 1, pp. 101-117

Persistent link: https://www.econbiz.de/10011648850

A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria : a study based on the Taiwanese airline industry

Chen, I-Shuo - In: Journal of air transport management 57 (2016), pp. 7-18

Persistent link: https://www.econbiz.de/10011610548

Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method

Ma, Fei; Shi, Wenjing; Yuen, Kum Fai; Sun, Qipeng; Guo, … - In: International journal of logistics : research and … 22 (2019) 5, pp. 449-472

Persistent link: https://www.econbiz.de/10012203866

Improving transportation service quality based on information fusion

Liou, James J.H.; Hsu, Chao-Che; Chen, Yun-Shen - In: Transportation Research Part A: Policy and Practice 67 (2014) C, pp. 225-239

How to improve transportation service quality and thus attract more passengers to use public transportation systems is an important concern for city governments around the world. In this study, we propose a novel information fusion model that addresses the dependent relationships among the...

Persistent link: https://www.econbiz.de/10010930805

A combined AHP-TOPSIS-DEMATEL approach for evaluating success factors of e-service quality : an experience from Indian banking industry

Agrawal, Vivek; Seth, Nitin; Dixit, Jitendra Kumar - In: Electronic commerce research 22 (2022) 3, pp. 715-747

Persistent link: https://www.econbiz.de/10013431204

Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach

Gupta, Nitin; Vrat, Prem; Ojha, Ravindra - In: Journal of health organization and management 36 (2022) 5, pp. 633-649

Persistent link: https://www.econbiz.de/10013367397