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Service quality
Consumer behaviour
53
Konsumentenverhalten
53
India
22
Indien
22
Customer satisfaction
16
Kundenzufriedenheit
16
Bangladesch
14
Bangladesh
14
Online retailing
14
Online-Handel
14
Social Web
12
Social web
12
Beziehungsmarketing
11
Relationship marketing
11
Brand management
10
Coronavirus
10
Dienstleistungsqualität
10
Markenführung
10
Bibliometrics
9
Brand image
9
Emotion
9
Lieferkette
9
Markenimage
9
Supply chain
9
Bibliometrie
8
International economic relations
8
Internationale Wirtschaftsbeziehungen
8
Internet marketing
8
Online-Marketing
8
Halal
7
Halal logistics
7
Malaysia
7
Viral marketing
7
Virales Marketing
7
Brand
6
Firm performance
6
Globalisierung
6
Globalization
6
Islam
6
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Abu Bakar bin Abdul Hamid
5
Prashar, Sanjeev
4
Latiff, Ahmad Shaharudin Abdul
2
Md Uzir Hossain Uzir
2
Rana, Sudhir
2
Salagrama, Ramakrishna
2
Tata, Sai Vijay
2
Ahasanul Haque
1
AlOmari, Firas
1
Gupta, Priyanka
1
Haslinda Hashim
1
Ishraq Jerin
1
Jabeen, Samrena
1
Kumar, Jitender
1
Kwong, Chee Kueng
1
Nambiar, Bindu K.
1
Parsad, Chandan
1
Ramanathan, Hareesh N.
1
Rani, Garima
1
Rani, Vinki
1
Thurasamy Ramayah
1
Ur Rehman, Saif
1
Vijay, T. Sai
1
Yuhanis Abdul Aziz
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International journal of business excellence : IJBEX
2
Competitiveness review : CR
1
International journal of business information systems : IJBIS
1
International journal of business process integration and management : IJBPIM
1
International journal of economics and financial issues : IJEFI
1
International journal of emerging markets
1
International journal of quality and innovation : IJQI
1
Service business
1
Vision : the journal of business perspective
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ECONIS (ZBW)
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1
Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.
;
Ramanathan, Hareesh N.
;
Rana, Sudhir
; …
- In:
Vision : the journal of business perspective
23
(
2019
)
1
,
pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
Saved in:
2
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
3
Switching intentions : a case of Saudi Arabian hypermarkets
Jabeen, Samrena
;
Abu Bakar bin Abdul Hamid
;
Ur Rehman, Saif
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 215-222
Persistent link: https://www.econbiz.de/10011661399
Saved in:
4
Does customer satisfaction exist in purchasing and usage of electronic home appliances in Bangladesh through interaction effects of social media?
Md Uzir Hossain Uzir
;
Abu Bakar bin Abdul Hamid
; …
- In:
International journal of business excellence : IJBEX
23
(
2021
)
1
,
pp. 113-137
Persistent link: https://www.econbiz.de/10012506639
Saved in:
5
Impact of trust in doctor caring, nurse caring and hospital administrative process on positive word of mouth : patient's and attendant's perceptions
AlOmari, Firas
;
Abu Bakar bin Abdul Hamid
- In:
International journal of business process integration …
10
(
2021
)
3/4
,
pp. 330-340
Persistent link: https://www.econbiz.de/10013450795
Saved in:
6
The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry
Kwong, Chee Kueng
;
Abu Bakar bin Abdul Hamid
;
Yuhanis …
- In:
International journal of business excellence : IJBEX
30
(
2023
)
1
,
pp. 17-52
Persistent link: https://www.econbiz.de/10014294212
Saved in:
7
How phygital customers' experience transforms the retail banking sector? : Examining customer engagement and patronage intentions
Kumar, Jitender
;
Rana, Sudhir
;
Rani, Garima
;
Rani, Vinki
- In:
Competitiveness review : CR
34
(
2024
)
1
,
pp. 92-106
Persistent link: https://www.econbiz.de/10014485368
Saved in:
8
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
9
Examining the influence of antecedents of continuous intention to use an informational app : the role of perceived usefulness and perceived ease of use
Gupta, Priyanka
;
Prashar, Sanjeev
;
Vijay, T. Sai
; …
- In:
International journal of business information systems : …
36
(
2021
)
2
,
pp. 270-287
Persistent link: https://www.econbiz.de/10012506885
Saved in:
10
Examining the influence of forgiveness and its antecedents on consumer behavior : the moderating role of service failure severity
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
International journal of emerging markets
18
(
2023
)
10
,
pp. 3973-3994
Persistent link: https://www.econbiz.de/10014455163
Saved in:
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