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Determinants and effects of mobile service customization : an empirical study of A2P SMS adoption

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An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context

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Influencer review effect on customer purchase intention : an extension of TAM

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Applying the technology acceptance and service quality models to live customer support chat for e-commerce websites

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Models of customer experience for B2C e-commerce enterprises

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Examining consumer experience in using m-banking apps : a study of its antecedents and outcomes

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How customers motive attributions impact intentions to use an interactive kiosk in-store

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A cross-country analysis of the determinants of customer recommendation intentions for over-the-top (OTT) platforms

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Customers' intention in internet banking adoption : the moderating effect of demographic characteristics

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