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Hospitality as an organizational culture

Pizam, Abraham - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 3, pp. 431-438

Persistent link: https://www.econbiz.de/10012201446

Customer satisfaction and its measurement in hospitality enterprises : a revisit and update

Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35

Persistent link: https://www.econbiz.de/10011435642

Non-complementary behavior and guest service management

Pizam, Abraham - In: International journal of hospitality management 58 (2016), pp. 117-118

Persistent link: https://www.econbiz.de/10011581406

Measuring patient experience in healthcare

Godovykh, Maksim; Pizam, Abraham - In: International journal of hospitality management 112 (2023), pp. 1-4

Persistent link: https://www.econbiz.de/10014334448

Special issue: Hospitality in healthcare

Pizam, Abraham (ed.) - 2023

Persistent link: https://www.econbiz.de/10014336554

The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry

Pizam, Abraham; Ozturk, Ahmet Bulent; Hacikara, Ahmet; … - In: International journal of hospitality management 117 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10014457836

Customer satisfaction and its measurement in hospitality enterprises

Pizam, Abraham; Ellis, Taylor - In: International Journal of Contemporary Hospitality Management 11 (1999) 7, pp. 326-339

Reviews and discusses the topic of customer satisfaction and its application to the hospitality and tourism industries. Defines the concept and analyzes its importance to services in general and to hospitality/tourism services in particular. Following a discussion on the dimensions and...

Persistent link: https://www.econbiz.de/10014763510

Customer satisfaction and its measurement in hospitality enterprises: a revisit and update

Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International Journal of Contemporary Hospitality Management 28 (2016) 1, pp. 2-35

Purpose This paper aims to review and discuss customer satisfaction and its application to the hospitality and tourism industries. This paper defines the concept and analyzes its importance to services in general and to hospitality/tourism services in particular. This paper is a revision and...

Persistent link: https://www.econbiz.de/10014764101