Narrow search
Showing 1 - 10 of 4,855
Cover Image
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina - In: The journal of applied business research 31 (2015) 2, pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
Cover Image
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus; Beatty, Sharon E.; Evanschitzky, Heiner; … - In: Journal of retailing 90 (2014) 2, pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Cover Image
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok; Walvekar, Shubhangi - In: International journal of business information systems : … 32 (2019) 1, pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Cover Image
An investigation into service quality-customer loyalty relationship : the moderating influences
Srivastava, Medha; Rai, Alok Kumar - In: Decision 41 (2014) 1, pp. 11-31
Persistent link: https://www.econbiz.de/10010367910
Cover Image
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia; Huang, Lin - In: Journal of retailing and consumer services 63 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Cover Image
The effects of relationship benefit on relationship quality and store loyalty from convergence environments : NPS analysis and moderating effects
Jang, Jae Hun; Kim, Sam Won; Lee, Yang Sun; Kim, Jongsung - In: Electronic commerce research 13 (2013) 3, pp. 291-315
Persistent link: https://www.econbiz.de/10010221239
Cover Image
The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho; Yoo, Jay Jaewon; Arnold, Todd J. - In: Journal of business research : JBR 122 (2021), pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
Cover Image
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.; Richards, Keith A.; Calantone, Roger J. - In: Journal of retailing 95 (2019) 2, pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Cover Image
Does brand personality and perceived product quality play a major role in mobile phone consumers' switching behaviour?
Nikhashemi, S. R.; Naser Valaei; Arun Kumar Tarofder - In: Global business review 18 (2017) 3, pp. 108-127
Persistent link: https://www.econbiz.de/10011745486
Cover Image
The influence of push-pull-mooring effects on e-wallet customer switching in Generation Z in DKI Jakarta
Yunita, Eka; Munandar, Jono Mintarto - In: The South East Asian journal of management 17 (2023) 1, pp. 1-27
Persistent link: https://www.econbiz.de/10014261276