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The robot-to-robot service enc...
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Service quality
Customer satisfaction
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Consumer behaviour
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Dienstleistungsqualität
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customer satisfaction
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Packaging
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Söderlund, Magnus
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Oikarinen, Eeva-Liisa
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Daunfeldt, Sven-Olov
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Heikka, Eija-Liisa
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Liljedal, Karina T.
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Mattsson, Jan
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Journal of retailing and consumer services
9
The international review of retail, distribution and consumer research
5
Journal of service management
1
Technological forecasting & social change : an international journal
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ECONIS (ZBW)
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1
When service robots look at themselves in the mirror : an examination of the effects of perceptions of robotic self-recognition
Söderlund, Magnus
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209566
Saved in:
2
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
Saved in:
3
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
4
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
Saved in:
5
"I do not know" : an examination of reactions to virtual agents that fail to answer the user's questions
Söderlund, Magnus
- In:
The international review of retail, distribution and …
34
(
2024
)
2
,
pp. 228-250
Persistent link: https://www.econbiz.de/10014559025
Saved in:
6
Service robots with (perceived) theory of mind : an examination of humans' reactions
Söderlund, Magnus
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013364466
Saved in:
7
Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
8
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
Saved in:
9
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
10
Responsible service employee behaviour and its impact on customer satisfaction during the coronavirus crisis
Oikarinen, Eeva-Liisa
;
Söderlund, Magnus
- In:
The international review of retail, distribution and …
32
(
2022
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10013274211
Saved in:
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