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Exploring the impact factor o positive word-of-mouth influences satisied customers

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Investigation of perceived risks and their outcome variables in the context of robotic restaurants

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An investigation into the link between consumer's product involvement and store loyalty : the roles of shopping value goals and information search as the mediating factors

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Impact of service error type on negative emotion and negative consumer response

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Presenting products on websites : the importance of information quality criteria for online shoppers

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Exploring the factors motivating e-service users' WOM behaviour

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Understanding post-adoption behaviors of e-service users in the context of online travel services

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The role of perceived market orientation in the higher education sector

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Negative emotions and coping behaviors of passenger in the airline industry, Vietnam

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