//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The role of online source cred...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Electronic Commerce
23,265
E-commerce
20,878
Online-Marketing
13,119
Internet marketing
13,004
Theorie
12,946
Theory
12,737
Online-Handel
11,283
Online retailing
11,238
Relationship marketing
10,839
Beziehungsmarketing
10,817
Social Web
9,902
Social web
9,893
Brand management
8,395
Markenführung
8,357
Brand image
7,051
Markenimage
7,017
Internet
6,654
USA
6,548
Deutschland
6,525
Customer satisfaction
6,298
United States
6,243
Kundenzufriedenheit
6,142
Germany
6,078
Credibility
5,532
Glaubwürdigkeit
5,353
Einzelhandel
5,136
Retail trade
5,037
Dienstleistungsqualität
4,920
Viral marketing
4,870
Virales Marketing
4,850
Werbewirkung
4,774
Advertising effects
4,722
Brand
4,485
Markenartikel
4,477
Advertising
4,119
Werbung
4,051
Marketingmanagement
3,876
more ...
less ...
Online availability
All
Undetermined
2,586
Free
802
Type of publication
All
Article
4,375
Book / Working Paper
588
Type of publication (narrower categories)
All
Article in journal
4,191
Aufsatz in Zeitschrift
4,191
Aufsatz im Buch
136
Book section
136
Graue Literatur
86
Non-commercial literature
86
Hochschulschrift
78
Arbeitspapier
65
Working Paper
65
Thesis
58
research-article
39
Conference paper
32
Konferenzbeitrag
32
Collection of articles of several authors
17
Sammelwerk
17
Bibliografie enthalten
9
Bibliography included
9
Collection of articles written by one author
6
Sammlung
6
conceptual-paper
6
Aufsatzsammlung
5
Case study
5
Fallstudie
5
Konferenzschrift
5
Reprint
3
Conference proceedings
2
Amtsdruckschrift
1
Glossar enthalten
1
Glossary included
1
Government document
1
Handbook
1
Handbuch
1
Mikroform
1
case-report
1
technical-paper
1
more ...
less ...
Language
All
English
4,859
German
102
Finnish
1
French
1
Swedish
1
Author
All
Han, Heesup
30
Mattila, Anna S.
27
Usman, Osly
22
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Prybutok, Victor R.
13
Hanks, Lydia
12
Klaus, Philipp
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Sparks, Beverley
11
Sreejesh, S.
11
Gursoy, Dogan
10
Miao, Li
10
Park, Jungkun
10
Qu, Hailin
10
Quach, Sara
10
Wong, IpKin Anthony
10
Carlson, Jamie
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Kim, Woo Gon
9
Schumann, Jan Hendrik
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Bauer, Hans H.
8
Cobanoglu, Cihan
8
Falk, Tomas
8
Grewal, Dhruv
8
Hammerschmidt, Maik
8
Harun, Ahasan
8
Hsu, Maxwell K.
8
more ...
less ...
Institution
All
National Bureau of Economic Research
3
OECD
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institute of Electrical and Electronics Engineers
1
Institutet för Ekonomisk Forskning <Lund>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
244
International journal of hospitality management
205
Journal of business research : JBR
130
The journal of services marketing
115
Journal of hospitality marketing & management
83
International journal of contemporary hospitality management
82
The service industries journal
79
Journal of travel and tourism marketing
76
Services marketing quarterly
70
Journal of service research : JSR
53
Cogent business & management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
42
Asia Pacific journal of marketing and logistics
34
Journal of service management
34
Tourism management : research, policies, practice
33
International journal of electronic marketing and retailing : IJEMR
32
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
29
International journal of services and operations management
29
Journal of air transport management
29
Psychology & marketing
29
Journal of retailing
28
Managing service quality : MSQ ; an international journal
28
The TQM journal : the international review of organizational improvement
28
Journal of service research
27
International journal of services, economics and management
26
Journal of internet commerce
25
Journal of strategic marketing
25
Total quality management & business excellence
25
European journal of marketing : EJM
24
Journal of Services Marketing
24
Journal of the Academy of Marketing Science
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of quality & reliability management
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of service theory and practice
21
Marketing intelligence & planning
21
more ...
less ...
Source
All
ECONIS (ZBW)
4,916
Other ZBW resources
47
Showing
1
-
10
of
4,963
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Investigating the effect of quality of grammar and mechanics (QGAM) in online reviews : the mediating role of reviewer crediblity
Ketron, Seth
- In:
Journal of business research : JBR
81
(
2017
),
pp. 51-59
Persistent link: https://www.econbiz.de/10011771588
Saved in:
2
Moderating effects of product heterogeneity between online word-of-mouth and hotel sales
Lu, Qi
;
Ye, Qiang
;
Law, Rob
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010348272
Saved in:
3
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
4
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
5
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
6
Impact of website interface on customer experience and engagement intention in online hotel booking
Le, Tran-Thien-Y.
;
Chen, Ja-Shen
- In:
International journal of information systems in the …
14
(
2022
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012799971
Saved in:
7
Identifying attributes of wineries that increase visitor satisfaction and dissatisfaction : applying an aspect extraction approach to online reviews
Shin, Seunghun
;
Nicolau, Juan Luis
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013271648
Saved in:
8
Promoting online purchase intention through website quality, EWOM, receiver perspective, consumer satisfaction and brand image
Wicaksono, Aditya Indra
;
Ishak, Asmai
-
2022
Persistent link: https://www.econbiz.de/10012887806
Saved in:
9
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
Saved in:
10
Examining consumer emotion and behavior in online reviews of hotels when expecting managerial response
Xu, Xun
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012293748
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->