This research study investigates the seven factors of customer switching behavior in private bank industry of India. These factors are price, reputation, service quality, effective advertising competition, involuntary switching, distance and switching cost. Two major objectives were fulfilled in...

The purpose of this study is to contribute to the literature of service quality importance in restaurant industry. The study has been based upon the Servqual technique and Dineserv tool of improving the quality by the service providing organizations. The study is undertaken from the perspective...

The text of present book is about the influence of lecturers’ human capital i.e lecturers’ enthusiasm and rapport towards student satisfaction i.e teaching and learning and mentoring services at selected Malaysia Polytechnics. This book provided an insight and further understanding of the...

Education is an essential human capital input for any country to build strong society and economy. Education is a sign of advancement of particular country towards develop starts through supportive policies from Government. Teacher role in education is critical and decisive, so this present...