Using survey data we analyze institutional investors' expectations about the future performance of fund managers and the impact of those expectations on asset allocation decisions. We find that institutional investors allocate funds mainly on the basis of fund managers' past performance and of...

Even though mortgage servicing plays an important role in housing finance, directly affecting millions of homeowners and mortgage-backed security investors, its economics is not well understood, hence making policy formulation and implementation challenging. To fill this gap, we examine the...

Die vorliegende Studie untersucht, welche Komponenten der Dienstleistungsqualität einen Einfluss auf die Zufriedenheit und Verhaltensabsichten von Mitgliedern in deutschen Reitvereinen haben. Für diese Untersuchung wird ein Strukturgleichungsmodell aufgestellt und das Partial Least...

Diffusion of Internet usage and proliferation of electronic commerce activities have forced many service companies to implement the online extensions and provide all or some services via high quality web sites. Therefore, determining the quality dimensions of their web sites and understanding...

The authors indicate and describe two groups of elements which influence customer's perception of the Internet vendor's service: the first group is connected with marketing tools, traditionally used in retailer market, the second is connected with the other company's marketing actions. Both...

Banking industry has been the mainstay of Indian economy. Lately its competitiveness has increased manifold. In order to enhance their customer base banks have been introducing innovative services including that of high quality ATM facility. In the present research paper, an attempt has been...

This article evaluates the quality of Internet banking services in France, and shows quality differences that result from underdevelopment of services such as "informational” or “customer relationships management” services. The certification process is then presented as a solution to...