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Platform-mediated reputation systems in the sharing economy and incentives to provide service quality : the case of ridesharing services
Basili, Marcello; Rossi, Maria Alessandra - 2018
Persistent link: https://www.econbiz.de/10011921033
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Weak Incentives for Audit Quality : Evidence from Broker-Dealers
Kowaleski, Zachary T - 2021
entities have weak incentives to demand and supply high audit quality. Using proprietary data, I test whether larger firms and …
Persistent link: https://www.econbiz.de/10013251578
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Institutional Investor Expectations, Manager Performance, and Fund Flows
Jones, Howard - 2017
Using survey data we analyze institutional investors' expectations about the future performance of fund managers and the impact of those expectations on asset allocation decisions. We find that institutional investors allocate funds mainly on the basis of fund managers' past performance and of...
Persistent link: https://www.econbiz.de/10012974476
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The effect of financial incentives on quality of care : the case of diabetes
Scott, Anthony; Schurer, Stefanie; Jensen, Paul H.; … - 2008
Persistent link: https://www.econbiz.de/10003751025
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The unintended consequence of price-based service recovery incentives
Kanuri, Vamsi K.; Andrews, Michelle - In: Journal of marketing 83 (2019) 5, pp. 57-77
Persistent link: https://www.econbiz.de/10012176134
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Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin; Gursoy, Dogan; Liu, Yue; Lv, Xingyang - In: International journal of hospitality management 100 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
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Targeted incentives, broad impacts : evidence from an e-commerce platform
Hui, Xiang; Liu, Meng; Chan, Tat - 2022
Digital platforms sometimes offer incentives to a subset of sellers to nudge behavior, possibly affecting the behavior … financial incentives only to platform-certified sellers when they provide fast handling and generous return policies on their … behaviors are quality signals. Our results have managerial implications for digital platforms that use targeted incentives. …
Persistent link: https://www.econbiz.de/10013342943
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Mortgage Servicing Fees and Servicer Behavior : A Close Examination of the Unexpected Heterogeneity in Servicing Fees
Diop, Moussa - 2020
Even though mortgage servicing plays an important role in housing finance, directly affecting millions of homeowners and mortgage-backed security investors, its economics is not well understood, hence making policy formulation and implementation challenging. To fill this gap, we examine the...
Persistent link: https://www.econbiz.de/10012829803
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Perceived Electronic Service Quality by Individual Customers
Çelik, Hakan; Başaran, Bülent - 2011
Since electronic services (e-services) are different from their traditional counterparts in many aspects, conventional service quality models remain insufficient to capture the perceived e-service quality concept. Therefore, the aim of this study is to develop a structural perceived e-service...
Persistent link: https://www.econbiz.de/10014180521