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~subject:"Service quality"
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Service quality
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Customer satisfaction
15,419
Kundenzufriedenheit
13,835
Relationship marketing
11,800
Beziehungsmarketing
11,727
Satisfaction
10,971
Theorie
10,683
Theory
10,517
Zufriedenheit
9,761
Dienstleistungsqualität
8,202
Brand management
7,918
Markenführung
7,868
Brand image
7,187
Markenimage
7,140
Deutschland
6,717
Hotel industry
6,507
Hotellerie
6,418
Germany
6,373
Online-Handel
6,301
Online retailing
6,283
Urlaubsverhalten
6,178
Holiday behaviour
6,157
USA
6,102
Social Web
6,081
Social web
6,078
United States
5,830
Electronic Commerce
5,430
E-commerce
5,277
Online-Marketing
5,112
Internet marketing
5,101
Digitale Plattform
4,718
Digital platform
4,711
Tourism
4,695
Tourismus
4,660
Lebensqualität
4,475
Quality of life
4,451
Einzelhandel
4,403
Brand
4,373
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Han, Heesup
40
Mattila, Anna S.
34
Usman, Osly
27
Prentice, Catherine
25
Prybutok, Victor R.
25
Sharma, Piyush
24
McColl-Kennedy, Janet R.
22
Shahin, Arash
19
Balaji, M. S.
18
Sparks, Beverley
17
Wong, IpKin Anthony
17
Jang, Soocheong
16
Gustafsson, Anders
15
Gong, Taeshik
14
Line, Nathaniel D.
14
Söderlund, Magnus
14
Ali, Faizan
13
Edvardsson, Bo
13
Hyun, Sunghyup Sean
13
Klaus, Philipp
13
Bilgihan, Anil
12
Gursoy, Dogan
12
Qu, Hailin
12
So, Kevin Kam Fung
12
Sreejesh, S.
12
Van Vaerenbergh, Yves
12
Amin, Muslim
11
Gil Saura, Irene
11
Grégoire, Yany
11
Hanks, Lydia
11
Karatepe, Osman M.
11
Kim, Woo Gon
11
Marimon, Frederic
11
Park, Jungkun
11
Propper, Carol
11
Quach, Sara
11
Ringle, Christian M.
11
Roy, Sanjit
11
Ryu, Kisang
11
Grewal, Dhruv
10
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National Bureau of Economic Research
8
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Verlag Dr. Kovač
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
Books on Demand GmbH <Norderstedt>
2
IGI Global
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christian-Albrechts-Universität zu Kiel
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Friedrich-Schiller-Universität Jena
1
Great Britain / Dept. of Employment
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Clausthal
1
United States / Bureau of the Census
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
University College London / Department of Economics
1
Universität Potsdam
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
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Published in...
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International journal of hospitality management
330
Journal of retailing and consumer services
288
Journal of business research : JBR
189
The journal of services marketing
166
The service industries journal
144
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
137
International journal of contemporary hospitality management
128
Journal of hospitality marketing & management
119
Journal of travel and tourism marketing
108
Services marketing quarterly
98
Tourism management : research, policies, practice
97
Journal of air transport management
75
Journal of service research : JSR
71
Service business
71
The TQM journal : the international review of organizational improvement
69
Cogent business & management
65
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
64
International journal of quality and service sciences
63
International journal of services and operations management
62
Total quality management & business excellence
58
International journal of quality & reliability management
56
Journal of service management
55
Asia Pacific journal of marketing and logistics
54
International journal of productivity and quality management : IJPQM
54
Journal of Services Marketing
54
International journal of services, economics and management
52
Managing service quality : MSQ ; an international journal
50
The international journal of bank marketing : IJBM
44
Quality management journal : QMJ
42
International journal of services and operations management : IJSOM
41
Journal of Asian finance, economics and business : JAFEB
41
Journal of the Academy of Marketing Science
40
Journal of service research
37
Psychology & marketing
36
International journal of business information systems : IJBIS
34
Journal of strategic marketing
34
Tourism management perspectives : TMP
34
International journal of electronic marketing and retailing : IJEMR
33
Journal of hospitality and tourism insights
32
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
32
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Source
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ECONIS (ZBW)
8,192
Other ZBW resources
217
RePEc
38
EconStor
9
BASE
4
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1
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
2
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
Saved in:
3
Travelers' behavioral intention toward hotel self-service kiosks usage
Kim, Miyoung
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 225-245
Persistent link: https://www.econbiz.de/10010250186
Saved in:
4
Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting
Kim, Mi Ran
;
Knutson, Bonnie J.
;
Vogt, Christine
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 722-745
Persistent link: https://www.econbiz.de/10010473498
Saved in:
5
Platform exploitation : when service agents defect with customers from online service platforms
Zhou, Qiang
;
Allen, B. J.
;
Gretz, Richard T.
;
Houston, …
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10013258793
Saved in:
6
An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers
Tsai, Chen-Tsang
;
Hsu, Hsuan
;
Chen, Chia-Chi
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 869-885
Persistent link: https://www.econbiz.de/10012312159
Saved in:
7
How user-generated judgments of hotel attributes indicate guest
satisfaction
Gunasekar, Sangeetha
;
Sudhakar, Sooriya
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
2
,
pp. 180-195
Persistent link: https://www.econbiz.de/10012257892
Saved in:
8
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
Saved in:
9
Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Chen, Kaung-hwa
;
Liu, Hsiou-hsiang
;
Chang, Feng-hsiang
- In:
International journal of hospitality management
35
(
2013
),
pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
Saved in:
10
Does the importance of hotel attributes differ for senior tourists? : a comparison of three markets
Caber, Meltem
;
Albayrak, Tahir
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 610-628
Persistent link: https://www.econbiz.de/10010387385
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