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~subject:"Service quality"
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Service quality
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Customer satisfaction
15,419
Kundenzufriedenheit
13,835
Relationship marketing
11,526
Beziehungsmarketing
11,454
Satisfaction
10,972
Theorie
9,860
Zufriedenheit
9,761
Theory
9,696
Dienstleistungsqualität
7,856
Brand management
7,771
Markenführung
7,723
Brand image
7,148
Markenimage
7,099
Urlaubsverhalten
6,178
Holiday behaviour
6,157
Deutschland
6,120
Germany
5,799
Online-Handel
5,797
Online retailing
5,783
USA
5,581
United States
5,317
Social Web
5,193
Social web
5,191
Online-Marketing
4,741
Internet marketing
4,732
Lebensqualität
4,475
Quality of life
4,454
Brand
4,345
Einzelhandel
4,342
Markenartikel
4,330
Retail trade
4,298
Tourism
4,277
Tourismus
4,245
Electronic Commerce
3,940
E-commerce
3,812
Emotion
3,786
Werbewirkung
3,662
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Undetermined
3,891
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1,374
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Article
7,056
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1,057
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6,582
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87
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81
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30
Fallstudie
30
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28
Sammelwerk
28
conceptual-paper
15
Aufsatzsammlung
13
Konferenzschrift
12
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10
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9
case-report
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8
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4
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Han, Heesup
39
Mattila, Anna S.
33
Usman, Osly
27
Prentice, Catherine
25
Prybutok, Victor R.
25
Sharma, Piyush
24
McColl-Kennedy, Janet R.
22
Balaji, M. S.
17
Wong, IpKin Anthony
17
Gustafsson, Anders
15
Jang, Soocheong
15
Shahin, Arash
15
Gong, Taeshik
14
Line, Nathaniel D.
14
Sparks, Beverley
14
Söderlund, Magnus
14
Edvardsson, Bo
13
Hyun, Sunghyup Sean
13
Klaus, Philipp
13
Ali, Faizan
12
Bilgihan, Anil
12
Gursoy, Dogan
12
Sreejesh, S.
12
Van Vaerenbergh, Yves
12
Amin, Muslim
11
Grégoire, Yany
11
Hanks, Lydia
11
Marimon, Frederic
11
Park, Jungkun
11
Propper, Carol
11
Quach, Sara
11
Ringle, Christian M.
11
Grewal, Dhruv
10
Guchait, Priyanko
10
Hollebeek, Linda D.
10
Hsu, Cathy H. C.
10
Hsu, Maxwell K.
10
Izogo, Ernest Emeka
10
Ladhari, Riadh
10
Lee, Jin-soo
10
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National Bureau of Economic Research
5
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
IGI Global
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christian-Albrechts-Universität zu Kiel
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
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Published in...
All
International journal of hospitality management
291
Journal of retailing and consumer services
286
Journal of business research : JBR
186
The journal of services marketing
166
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
136
The service industries journal
134
International journal of contemporary hospitality management
114
Journal of hospitality marketing & management
113
Journal of travel and tourism marketing
103
Services marketing quarterly
98
Tourism management : research, policies, practice
78
Journal of air transport management
75
Journal of service research : JSR
71
The TQM journal : the international review of organizational improvement
69
Service business
68
Cogent business & management
65
International journal of quality and service sciences
63
International journal of services and operations management
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
Total quality management & business excellence
56
International journal of quality & reliability management
55
Journal of service management
55
Asia Pacific journal of marketing and logistics
54
Journal of Services Marketing
54
International journal of productivity and quality management : IJPQM
52
International journal of services, economics and management
51
Managing service quality : MSQ ; an international journal
50
The international journal of bank marketing : IJBM
44
International journal of services and operations management : IJSOM
41
Quality management journal : QMJ
41
Journal of Asian finance, economics and business : JAFEB
40
Journal of the Academy of Marketing Science
39
Journal of service research
36
Psychology & marketing
35
Journal of strategic marketing
34
International journal of electronic marketing and retailing : IJEMR
33
International journal of business information systems : IJBIS
32
Journal of hospitality and tourism insights
31
Marketing intelligence & planning
31
Journal of retailing
30
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Source
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ECONIS (ZBW)
7,847
Other ZBW resources
216
RePEc
37
EconStor
9
BASE
4
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date (oldest first)
1
Exploring Attendees' experience at a Reggae Festival : a case study of Rototom Sunsplash
Pérez-Cabañero, Carmen
;
Schlesinger, Walesska
; …
- In:
International journal of arts management
24
(
2022
)
2
,
pp. 13-26
Persistent link: https://www.econbiz.de/10013253735
Saved in:
2
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
3
Destination perceived quality, tourist
satisfaction
and word-of-mouth
Wang, Tz-Li
;
Phuong Thi Kim Tran
;
Vinh Trung Tran
- In:
Tourism review : the official journal of the AIEST
72
(
2017
)
4
,
pp. 392-410
Persistent link: https://www.econbiz.de/10011806381
Saved in:
4
Domestic tourists' loyalty to a local natural tourist setting : examining predictors from relational and transactional perspectives using a Zambian context
Kwenye, Jane M.
;
Freimund, Wayne
- In:
Tourism management perspectives : TMP
20
(
2016
),
pp. 161-173
Persistent link: https://www.econbiz.de/10011619570
Saved in:
5
Factors influencing sport tourists' revisit intentions : the role and effect of destination image, perceived quality, perceived value and
satisfaction
Allameh, Sayyed Mohsen
;
Pool, Javad Khazaei
;
Jaberi, Akbar
- In:
Asia Pacific journal of marketing and logistics
27
(
2015
)
2
,
pp. 191-207
Persistent link: https://www.econbiz.de/10010532601
Saved in:
6
Service quality perception and
satisfaction
in a New Zealand festivalscape : buying behavior effects
Bruwer, Johan
- In:
Tourism analysis : an interdisciplinary tourism & …
18
(
2013
)
1
,
pp. 61-77
Persistent link: https://www.econbiz.de/10009751088
Saved in:
7
The role of environmental attitude in a nature-based festival : the case of Boryeong Mud Festival
Choi, Youngjoon
;
Buzinde, Christine N.
;
Kerstetter, Deborah
- In:
Tourism analysis : an interdisciplinary tourism & …
17
(
2012
)
4
,
pp. 417-429
Persistent link: https://www.econbiz.de/10009688878
Saved in:
8
Service fairness, consumption emotions,
satisfaction
, and behavioral intentions : the experience of Chinese heritage tourists
Su, LuJun
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
30
(
2013
)
7/8
,
pp. 786-805
Persistent link: https://www.econbiz.de/10010246263
Saved in:
9
Travelers' behavioral intention toward hotel self-service kiosks usage
Kim, Miyoung
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 225-245
Persistent link: https://www.econbiz.de/10010250186
Saved in:
10
Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa
;
Cruz, Mariana
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
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