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Service attribute boundary conditions of the service climate-customer satisfaction link
Mayer, David M.; Ehrhart, Mark G.; Schneider, Benjamin - In: Academy of Management journal : AMJ 52 (2009) 5, pp. 1034-1050
Persistent link: https://www.econbiz.de/10003906506
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The consequences of human resource stocks and flows : a longitudinal examination of unit service orientation and unit effectiveness
Ployhart, Robert E.; Weekley, Jeff A.; Ramsey, Jase - In: Academy of Management journal : AMJ 52 (2009) 5, pp. 996-1015
Persistent link: https://www.econbiz.de/10003906466
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Acquiring and developing human capital in service contexts : the interconnectedness of human capital resources
Ployhart, Robert E.; Iddekinge, Chad H. van; MacKenzie, … - In: Academy of Management journal : AMJ 54 (2011) 2, pp. 353-368
Persistent link: https://www.econbiz.de/10009156512