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Service quality
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Academy of Management journal : AMJ
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1
Service attribute boundary conditions of the service climate-customer satisfaction link
Mayer, David M.
;
Ehrhart, Mark G.
;
Schneider, Benjamin
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 1034-1050
Persistent link: https://www.econbiz.de/10003906506
Saved in:
2
The consequences of human resource stocks and flows : a longitudinal examination of unit service orientation and unit effectiveness
Ployhart, Robert E.
;
Weekley, Jeff A.
;
Ramsey, Jase
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 996-1015
Persistent link: https://www.econbiz.de/10003906466
Saved in:
3
Acquiring and developing human capital in service contexts : the interconnectedness of human capital resources
Ployhart, Robert E.
;
Iddekinge, Chad H. van
;
MacKenzie, …
- In:
Academy of Management journal : AMJ
54
(
2011
)
2
,
pp. 353-368
Persistent link: https://www.econbiz.de/10009156512
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