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Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews

Bilgihan, Anil; Seo, Soobin; Choi, Jihee - In: Journal of hospitality marketing & management 27 (2018) 5, pp. 601-625

Persistent link: https://www.econbiz.de/10011919944

Airport service quality drivers of passenger satisfaction

Bogicevic, Vanja; Yang, Wan; Bilgihan, Anil; Bujisic, Milos - In: Tourism review : the official journal of the AIEST 68 (2013) 4, pp. 3-18

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The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)

Klaus, Philipp - In: The journal of services marketing 27 (2013) 6, pp. 443-457

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The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach

Xu, Xun; Li, Yibai - In: International journal of hospitality management 55 (2016), pp. 57-69

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Seeking intelligence from patient experience using text mining : analysis of emergency department data

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Big Data Initiatives in Retail Environments : Linking Service Process Perceptions to Shopping Outcomes

Aloysius, John; Hoehle, Hartmut; Goodarzi, Soheil; … - 2021

Given the enormous amount of data created through customers’ transactions in retail stores, it comes as no surprise that retailers are actively seeking initiatives to leverage big data and offer their customers superior services that provide mutual, previously unattainable benefits....

Persistent link: https://www.econbiz.de/10013251216