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Service quality
China
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Consumer behaviour
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Beziehungsmarketing
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Customer satisfaction
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Dienstleistungsqualität
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Innovation adoption
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Innovationsakzeptanz
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Kundenzufriedenheit
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Lu, Yaobin
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ECONIS (ZBW)
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The relative importance of website design quality and service quality in determining consumers' online repurchase behavior
Zhou, Tao
;
Lu, Yaobin
;
Wang, Bin
- In:
Information systems management
26
(
2009
)
4
,
pp. 327-337
Persistent link: https://www.econbiz.de/10003915681
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2
A multidimensional and hierarchical model of mobile service quality
Lu, Yaobin
;
Zhang, Long
;
Wang, Bin
- In:
Electronic commerce research and applications
8
(
2009
)
1/6
,
pp. 228-240
Persistent link: https://www.econbiz.de/10003958346
Saved in:
3
Classifying and measuring the service quality of AI chatbot in frontline service
Chen, Qian
;
Gong, Yeming
;
Lu, Yaobin
;
Tang, Jing
- In:
Journal of business research : JBR
145
(
2022
),
pp. 552-568
Persistent link: https://www.econbiz.de/10013197927
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