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Cracking the Case of ISO 9001...
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Service quality
Industrie
51,337
Manufacturing industries
37,768
Qualitätsmanagement
16,836
Quality management
15,156
Einführung
7,932
Standardisierung
7,604
Standardization
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Germany
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Implementation
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4,433
Innovation
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Indien
3,457
Unternehmenserfolg
3,328
Firm performance
3,295
India
3,270
China
2,859
Dienstleistungsqualität
2,750
Supply chain
2,516
Lieferkette
2,509
Welt
2,507
World
2,471
SME
2,400
KMU
2,395
Großbritannien
2,320
Schätzung
2,316
Estimation
2,284
Technischer Fortschritt
2,237
Innovationsmanagement
2,115
EU-Staaten
2,104
EU countries
2,065
Produktqualität
2,039
Product quality
2,037
Innovation management
2,020
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Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Gandhi, Surjit Kumar
7
Gupta, Ajay
7
Rust, Roland T.
7
Sachdeva, Anish
7
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Stauss, Bernd
6
Witell, Lars
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Johnson, Dana M.
5
Kaynak, Hale
5
Knechel, W. Robert
5
Melo, Fagner José Coutinho de melo
5
Singh, Rajesh K.
5
Tarí, Juan José
5
Vrat, Prem
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
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Hochschulrektorenkonferenz
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IGI Global
8
OECD
4
Springer Fachmedien Wiesbaden
4
Taylor and Francis.
3
World Bank
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer-Verlag GmbH
2
Universität Potsdam
2
Verlag Dr. Kovač
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Centralʹnyj bank Rossijskoj Federacii
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
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Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Centre for the Development of Vocational Training
1
European Committee for Standardization
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
94
International journal of productivity and quality management : IJPQM
71
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
59
Quality management journal : QMJ
48
Total quality management & business excellence
45
International journal of quality and service sciences
32
International journal of services and operations management
31
International journal of production research
27
Auditing : a journal of practice & theory
25
Beiträge zur Hochschulpolitik
20
Benchmarking : an international journal ; BIJ
19
International journal of hospitality management
19
Journal of health organization and management
19
Journal of retailing and consumer services
18
Health care management review : HCM review
17
The service industries journal
16
Amfiteatru economic : an economic and business research periodical
15
International journal of contemporary hospitality management
15
International journal of production economics
15
Managing service quality : MSQ ; an international journal
15
Service business
15
Cogent business & management
14
European research studies
14
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
The accounting review : a publication of the American Accounting Association
13
International journal of services and standards
12
Journal of business research : JBR
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
Manufacturing & service operations management : M & SOM
11
International journal of services and operations management : IJSOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
The journal of services marketing
9
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ECONIS (ZBW)
2,739
Other ZBW resources
21
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1
Changes occurred in a porcelain factory due to quality management system
implementation
Sârb, Adina
;
Itul, Liliana
;
Popa, Maria
- In:
Oradea journal of business and economics
4
(
2019
)
1
,
pp. 47-55
Persistent link: https://www.econbiz.de/10012159491
Saved in:
2
Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
3
Does the
implementation
of quality standards freeze action modes?
Greenhut, Ayala Kobo
;
Magnezi, Racheli
;
Ben-Shlomo, Izhar
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1609-1616
Persistent link: https://www.econbiz.de/10011817011
Saved in:
4
The impact of quality certifications on the quality management practices of manufacturing firms in Nagpur Region
Sangode, Pallawi B.
- In:
The IUP journal of operations management : IJOM
15
(
2016
)
2
,
pp. 25-33
Persistent link: https://www.econbiz.de/10011539256
Saved in:
5
Do external quality certifications improve firms' conduct? : international evidence from manufacturing and service industries
Goel, Rajeev K.
;
Nelson, Michael A.
- In:
The quarterly review of economics and finance : journal …
76
(
2020
),
pp. 97-104
Persistent link: https://www.econbiz.de/10012417218
Saved in:
6
An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica
;
Casolani, Nicola
;
Liberatore, Lolita
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
Saved in:
7
Exploring quality management practices and its pattern analysis in Indian service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
Journal of enterprising culture
23
(
2015
)
2
,
pp. 199-235
Persistent link: https://www.econbiz.de/10011525537
Saved in:
8
The
implementation
of a quality management system based on the Q tourist quality standard : the case of hotel sector
Viada-Stenger, M. Clara
;
Balbastre-Benavent, Francisco
; …
- In:
Service business : an international journal
4
(
2010
)
3/4
,
pp. 177-196
Persistent link: https://www.econbiz.de/10008746904
Saved in:
9
Qualitätsmanagementsysteme in Banken : Konzeption und Implementierung im filialgebundenen Standardgeschäft unter besonderer Berücksichtigung der Qualitätsmessung
Klee, Jürgen
-
2002
Persistent link: https://www.econbiz.de/10001639676
Saved in:
10
Business excellence in Versicherungsunternehmen
Lohse, Ute
-
2001
Persistent link: https://www.econbiz.de/10001550500
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