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Service quality
Konsumentenverhalten
78,656
Consumer behaviour
78,225
Coronavirus
34,667
Theorie
16,738
Theory
16,565
Lernprozess
14,720
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12,548
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12,473
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10,962
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10,873
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10,183
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8,760
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8,749
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7,318
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7,315
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7,281
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7,064
Welt
6,565
World
6,523
Markenimage
6,487
Brand image
6,463
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5,512
Online retailing
5,499
Deutschland
5,438
Kundenzufriedenheit
5,416
Customer satisfaction
5,414
Experiment
5,135
Germany
4,961
Social Web
4,957
Social web
4,955
Dienstleistungsqualität
4,393
Online-Marketing
4,389
Internet marketing
4,366
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4,202
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4,185
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Propper, Carol
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Gaynor, Martin
8
Harun, Ahasan
8
Park, Jungkun
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Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Grewal, Dhruv
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Lu, Lu
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
World Bank Group
1
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Journal of retailing and consumer services
234
International journal of hospitality management
198
Journal of business research : JBR
119
The journal of services marketing
107
International journal of contemporary hospitality management
81
Journal of hospitality marketing & management
78
Journal of travel and tourism marketing
65
Services marketing quarterly
65
The service industries journal
63
Cogent business & management
53
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Journal of air transport management
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
The TQM journal : the international review of organizational improvement
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of service research
22
International journal of quality & reliability management
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of strategic marketing
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of hospitality and tourism insights
19
Quality management journal : QMJ
19
Technological forecasting & social change : an international journal
19
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ECONIS (ZBW)
4,388
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1
The moderating role of perceived trust and perceived value on online shopping behavioral intention of Palestinian millennials during COVID-19
Baidoun, Samir D.
;
Salem, Mohammed Z.
- In:
Competitiveness review : CR
34
(
2024
)
1
,
pp. 125-143
Persistent link: https://www.econbiz.de/10014485385
Saved in:
2
Relationship between perceived risk, evaluation, satisfaction, and behavioral intention : a case of local-festival visitors
Sohn, Hae-Kyung
;
Lee, Timothy Jeonglyeol
;
Yoon, Yoo-Shik
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 28-45
Persistent link: https://www.econbiz.de/10011484642
Saved in:
3
A study on the impact of design attributes on E-payment service utility
See-To, Eric W. K.
;
Ho, Kevin K. W.
- In:
Information & management : the internat. journal of …
53
(
2016
)
5
,
pp. 668-681
Persistent link: https://www.econbiz.de/10011530491
Saved in:
4
Understanding consumers' behavior to adopt self-service parcel services for last-mile delivery
Zhou, Min
;
Zhao, Lindu
;
Kong, Nan
;
Campy, Kathryn S.
;
Xu, Ge
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012132206
Saved in:
5
The mediating role of perceived value in the effect of multi-dimensional risk in mobile banking
Pham, Long
;
Williamson, Stan
;
Mohebbi, Cyrus
;
Binh Nguyen
; …
- In:
International journal of enterprise information systems …
15
(
2019
)
4
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012133181
Saved in:
6
Cause related marketing and customer value : the role of service quality and perceived risk as mediators
Gupta, Shelleka
;
Sharma, Alka
;
Parrey, Aubid Hussain
- In:
Manthan : journal of commerce and management
5
(
2018
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10011981381
Saved in:
7
Predicting e-Tax service adoption : integrating perceived risk, service quality and TAM
Rifat, Afrin
;
Nisha, Nabila
;
Iqbal, Mehree
- In:
Journal of electronic commerce in organizations : the …
17
(
2019
)
3
,
pp. 71-100
Persistent link: https://www.econbiz.de/10012104282
Saved in:
8
The impact of brand prestige on trust, perceived risk, satisfaction, and loyalty in upscale restaurants
Jin, Naeyhun
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 523-546
Persistent link: https://www.econbiz.de/10011577818
Saved in:
9
The determination of user satisfaction with personal internet banking services in the context of Australia
Gharib, Padid Akbarzadeh
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
3
,
pp. 57-79
Persistent link: https://www.econbiz.de/10011584173
Saved in:
10
Perceived risk and technology acceptance model in self-service banking : a study on the nature of mediation
Kansal, Purva
- In:
South Asian journal of management : SAJM
23
(
2016
)
2
,
pp. 51-71
Persistent link: https://www.econbiz.de/10011567385
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