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~subject:"Service quality"
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Service quality
Dienstleistungsqualität
20,854
Customer satisfaction
15,419
Kundenzufriedenheit
13,835
Lernende Organisation
12,472
Learning organization
12,459
Ghana
10,756
Consumer behaviour
8,546
Konsumentenverhalten
8,340
Telekommunikation
7,844
Competitive advantage
7,518
Relationship marketing
7,487
Beziehungsmarketing
7,427
Telecommunications
7,213
Wettbewerbsvorteil
7,034
Mobilkommunikation
6,955
Mobile communications
6,915
Theorie
4,980
Theory
4,918
USA
4,240
United States
4,090
Deutschland
3,999
Wissensmanagement
3,914
Knowledge management
3,818
Germany
3,715
Innovation
3,645
Qualitätsmanagement
3,149
Quality management
3,076
Telecommunications industry
2,772
Unternehmenserfolg
2,725
Telekommunikationssektor
2,716
Firm performance
2,680
Knowledge transfer
2,545
Wissenstransfer
2,545
Wirtschaftsprüfung
2,542
Lernprozess
2,538
Financial audit
2,536
Learning process
2,534
Strategisches Management
2,455
Innovationsmanagement
2,379
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Undetermined
8,248
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4,841
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Article
15,903
Book / Working Paper
5,684
Journal
14
Other
4
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13,969
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13,969
Graue Literatur
1,625
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1,625
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1,347
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1,346
Aufsatz im Buch
1,069
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1,069
research-article
585
Hochschulschrift
518
Thesis
395
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Aufsatzsammlung
102
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91
Conference proceedings
60
Bibliografie enthalten
57
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57
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56
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56
Amtsdruckschrift
53
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53
case-report
39
conceptual-paper
33
review-article
28
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22
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20
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20
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18
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17
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15
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English
20,072
German
1,346
Undetermined
122
French
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12
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Russian
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Swedish
6
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4
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4
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4
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1
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Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Shahin, Arash
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Sharma, Piyush
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Stauss, Bernd
19
Wirtz, Jochen
19
Wong, IpKin Anthony
19
Benkenstein, Martin
18
Chi, Wuchun
18
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National Bureau of Economic Research
177
OECD
38
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
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Published in...
All
International journal of hospitality management
403
Journal of retailing and consumer services
332
The service industries journal
294
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
119
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
111
International journal of quality and service sciences
111
Service business
107
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
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Source
All
ECONIS (ZBW)
20,701
Other ZBW resources
735
RePEc
120
BASE
26
EconStor
22
ArchiDok
1
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1
A gap analysis of customer perceptions and expectations of service quality amongst mobile telephony companies in
Ghana
Puni, Albert
;
Okoe, Abednego Feehi
;
Damnyag, John B.
- In:
Journal of management and strategy : JMS
5
(
2014
)
3
,
pp. 60-70
Persistent link: https://www.econbiz.de/10010440692
Saved in:
2
A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi
Jain, Esha
;
Madan, Manish
- In:
Business analyst : a refereed journal of Shri Ram …
36
(
2015
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10011533034
Saved in:
3
Investigating the impact of mobile telecom service characteristics on consumer satisfaction in urban Uganda
Manyaga, Fawz
;
Hacıoğlu, Ümit
-
2021
Persistent link: https://www.econbiz.de/10012659314
Saved in:
4
An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services
Misra, Richa
;
Sonali Singh
;
Mahajan, Renuka
- In:
International journal of product development : IJPD
23
(
2019
)
2/3
,
pp. 105-121
Persistent link: https://www.econbiz.de/10012105676
Saved in:
5
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
6
The quality of mobile phone services provided by Romanian operators, from consumers' perspective
Pleşea, Doru Alexandru
;
Sârbu, Roxana
;
Kato, Zoltan
- In:
Amfiteatru economic : an economic and business research …
15
(
2013
)
34
,
pp. 312-326
Persistent link: https://www.econbiz.de/10010343785
Saved in:
7
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Saved in:
8
Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry
Rizomyliotis, Ioannis
;
Poulis, Athanasios
;
Apostolos, …
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012202791
Saved in:
9
The role of speed on customer satisfaction and switching intention : a study of the UK mobile telecom market
Dey, Bidit Lal
;
Al-Karaghouli, Wafi
;
Minov, Stanimir
; …
- In:
Information systems management
37
(
2020
)
1
,
pp. 2-15
Persistent link: https://www.econbiz.de/10012199496
Saved in:
10
Exploring the mediated and moderated effects of operator service quality on customer retention : evidence from Taiwan's mobile market
Chen, Chun-mei
- In:
Journal of management research
9
(
2017
)
4
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011745686
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