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Port service chains and port performance evaluation

Talley, Wayne K.; Ng, ManWo; Marsillac, Erika - In: Transportation research / E : an international journal 69 (2014), pp. 236-247

Persistent link: https://www.econbiz.de/10010406618

Identification of benchmarking service units through productivity and quality dimensions

Punniyamoorthy, Murugesan; Murali, R. - In: International journal of business performance management 12 (2010) 2, pp. 103-122

Persistent link: https://www.econbiz.de/10008906340

Product quality and customer benefit

Blecharz, Pavel; Stverkova, Hana - 2011

Persistent link: https://www.econbiz.de/10009266783

Productivity and quality of Dutch hospitals during system reform

Ineveld, Martin van; Oostrum, Jeroen van; Vermeulen, Rob; … - In: Health care management science 19 (2016) 3, pp. 279-290

Persistent link: https://www.econbiz.de/10011542933

Measuring the effects of quality certification on labour productivity : an analysis of the hospitality sector

Sánchez-Ollero, José Luis; Garcia-Pozo, Alejandro; … - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1100-1116

Persistent link: https://www.econbiz.de/10011402829

The Service Productivity and Quality Challenge

Harker, Patrick T. - 1995

The recent global recession has revealed the vital importance of service-sector productivity in all developed economies …. The challenge for scholars and professionals in productivity management (economics and management science) in the coming … decade is clearly to improve the productivity of the services sector. Section I addresses the economy-wide problems of …