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~subject:"Service quality"
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Service quality
Consumer behaviour
218
Konsumentenverhalten
199
Brand management
79
Markenführung
76
Relationship marketing
65
Beziehungsmarketing
64
Einzelhandel
62
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61
Bibliometrics
51
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50
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43
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Wirtz, Jochen
19
Paul, Justin
11
Ueno, Akiko
6
Alamanos, Eleftherios
3
Kunz, Werner H.
3
Pantano, Eleonora
3
Adil, Mohd
2
Foroudi, Pantea
2
Marvi, Reza
2
Mittal, Arun
2
Paluch, Stefanie
2
Papagiannidis, Savvas
2
Pitardi, Valentina
2
Sadiq, Mohd
2
Sharma, Piyush
2
Sreejesh, S.
2
Srivastav, Garima
2
Tueanrat, Yanika
2
Akarsu, Tugra Nazlil
1
Akhtar, Nadeem
1
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1
Benoit, Sabine
1
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1
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1
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Hofmeister, Johannes
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1
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1
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Journal of retailing and consumer services
6
International journal of hospitality management
4
Journal of business research : JBR
3
The service industries journal
3
International journal of contemporary hospitality management
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Winning in service markets series
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
European journal of marketing
1
International Journal of Bank Marketing
1
International journal of business performance management
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Journal of Services Marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing
1
Journal of service management
1
Journal of service research
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Journal of the Academy of Marketing Science
1
Psychology & marketing
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Services marketing quarterly
1
Technovation : the international journal of technological innovation, entrepreneurship and technology management
1
The Routledge handbook of service research insights and ideas
1
The international journal of bank marketing : IJBM
1
The journal of business & industrial marketing
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
43
Other ZBW resources
2
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1
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
2
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
3
The influence of childhood engagement in the context of hospitality service failure evaluation
Papen, Marie-Christin
;
Siems, Florian
;
Kunz, Werner H.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 403-425
Persistent link: https://www.econbiz.de/10012201438
Saved in:
4
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
5
Let me engage you : peer engagement behaviour on peer-to-peer platforms
Marvi, Reza
;
Foroudi, Pantea
;
Fakhreddin, Farbod
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014487582
Saved in:
6
Website design quality and usage behavior : unified theory of acceptance and use of technology
Al Qeisi, Kholoud
;
Dennis, Charles
;
Alamanos, Eleftherios
; …
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2282-2290
Persistent link: https://www.econbiz.de/10010401997
Saved in:
7
"With great power comes great responsibility" : exploring the role of Corporate Digital Responsibility (CDR) for Artificial Intelligence Responsibility in Retail Service Automation...
Scarpi, Daniele
;
Pantano, Eleonora
- In:
Organizational dynamics : a quarterly review of …
53
(
2024
)
2
,
pp. 1-10
Persistent link: https://www.econbiz.de/10014557677
Saved in:
8
What are the fundamental features supporting service quality?
Ueno, Akiko
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 74-86
Persistent link: https://www.econbiz.de/10003953411
Saved in:
9
Are performance appraisals and reward really a contributory factor to service quality?
Ueno, Akiko
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 34-48
Persistent link: https://www.econbiz.de/10009726521
Saved in:
10
Which HRM practices contribute to service culture
Ueno, Akiko
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1227-1239
Persistent link: https://www.econbiz.de/10009687542
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