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An investigation of the influence of consumer value on service elements contritutions to satisfaction
Bodet, Guillaume - In: Journal of targeting, measurement and analysis for marketing 17 (2009) 3, pp. 205-228
Persistent link: https://www.econbiz.de/10003894426
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Hotel attributes and consumer satisfaction : a cross-country and cross-hotel study
Bodet, Guillaume; Anaba, Valery; Bouchet, Patrick - In: Journal of travel and tourism marketing 34 (2017) 1/3, pp. 52-69
Persistent link: https://www.econbiz.de/10011669949
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Trust recovery tactics in financial services : the moderating role of service failure severity
Raza, Ali; Tsiotsou, Rodoula; Sarfraz, Muhammad; Ishaq, … - In: International journal of bank marketing 41 (2023) 7, pp. 1611-1639
Persistent link: https://www.econbiz.de/10014470723