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Service quality
Consumer behaviour
82,818
Konsumentenverhalten
79,689
Sweden
26,555
Schweden
26,065
Entscheidung
20,027
Decision
20,004
Theorie
16,521
Theory
16,500
Relationship marketing
9,058
Beziehungsmarketing
9,007
Brand management
7,563
Markenführung
7,518
USA
7,363
United States
7,114
Brand image
6,707
Markenimage
6,664
Deutschland
6,306
Germany
6,197
Customer satisfaction
5,698
Online retailing
5,586
Online-Handel
5,582
Experiment
5,528
Kundenzufriedenheit
5,519
Social Web
4,799
Social web
4,799
Online-Marketing
4,515
Internet marketing
4,509
Dienstleistungsqualität
4,453
Brand
4,315
Markenartikel
4,296
Einzelhandel
4,249
Retail trade
4,227
Electronic Commerce
3,685
Werbewirkung
3,622
Advertising effects
3,599
Verbraucherverhalten
3,583
E-commerce
3,577
Emotion
3,497
United Kingdom
3,418
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Bloom, Nicholas
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Edvardsson, Bo
8
Harun, Ahasan
8
Lemos, Renata
8
Park, Jungkun
8
Sadun, Raffaella
8
Sparks, Beverley
8
Van Reenen, John
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
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National Bureau of Economic Research
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Karlsruher Institut für Technologie
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nationalekonomiska Institutionen <Lund>
1
Nordic Council of Ministers
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
66
The service industries journal
65
Journal of travel and tourism marketing
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
International journal of quality and service sciences
36
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
30
The TQM journal : the international review of organizational improvement
29
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
Journal of Services Marketing
24
Journal of strategic marketing
24
Journal of retailing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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Source
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ECONIS (ZBW)
4,453
Other ZBW resources
55
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1
Buyer behaviour modelling of rural online purchase intention using logistic regression
Arumugam, Thangaraja
;
Hameed, S. Shahul
;
Sanjeev, M. A.
- In:
International journal of management & enterprise …
22
(
2023
)
2
,
pp. 139-157
Persistent link: https://www.econbiz.de/10014316668
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2
Return satisfaction with e-marketplaces : an investigation in Asia
Kedwadee Sombultawee
;
Inthakan Pannarom
- In:
International journal of electronic marketing and …
15
(
2024
)
4
,
pp. 431-454
Persistent link: https://www.econbiz.de/10015063996
Saved in:
3
Interpretive structural modelling of website quality factors for repurchase intention in online context
Trivedi, Vibha
;
Trivedi, Ashish
- In:
International journal of electronic business
14
(
2018
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012040478
Saved in:
4
Consumer decision-making strategies and use of hospital quality measures
Marquard, Jenna L.
;
Duffey, Noah
;
Lin, Qi Ming
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 25-35
Persistent link: https://www.econbiz.de/10009381987
Saved in:
5
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
6
The role of sunk costs in online consumer decision-making
Liang, Austin Rong-Da
;
Lee, Chia-Ling
;
Tung, Wei
- In:
Electronic commerce research and applications
13
(
2014
)
1
,
pp. 56-68
Persistent link: https://www.econbiz.de/10011348334
Saved in:
7
The fluent online shopping experience
Mosteller, Jill
;
Donthu, Naveen
;
Eroglu, Sevgin
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
Saved in:
8
A conflict of choice : how consumers choose where to go for dinner
Jung, Jae Man
;
Sydnor, Sandra
;
Lee, Seul Ki
;
Almanza, …
- In:
International journal of hospitality management
45
(
2015
),
pp. 88-98
Persistent link: https://www.econbiz.de/10010503885
Saved in:
9
Informationsverhalten in komplexen Entscheidungssituationen : dargestellt anhand der Reiseentscheidung
Pikkemaat, Birgit
-
2002
Persistent link: https://www.econbiz.de/10001627906
Saved in:
10
Informationsverhalten in komplexen Entscheidungssituationen : dargestellt anhand der Reiseentscheidung
Pikkemaat, Birgit
-
2002
Persistent link: https://www.econbiz.de/10012699157
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