Saleh, Md Abu; Quazi, Ali; Keating, Byron; Gaur, Sanjaya S. - In: International Journal of Bank Marketing 35 (2017) 6, pp. 878-902
Purpose Bank customers’ perceptions of service quality and service image of Islamic banks may differ from those of conventional banks. The purpose of this paper is to examine the differing perceptions of customers of Islamic and conventional banking systems in an emerging market, which has...