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Beschwerdemanagement : Reklamationen als Chance nutzen, professionell reagieren, Kunden zufrieden stellen
Brückner, Michael
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2007
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2. Aufl.
Persistent link: https://www.econbiz.de/10003456577
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Reklamationsmanagement : wie aus Beschwerden Chancen werden
Brückner, Michael
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1997
Persistent link: https://www.econbiz.de/10004316055
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