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Service provider - customer interactions : key to success of innovative services
Hoffmann, Antje; Herstatt, Cornelius - 2005 - [Elektronische Ressource]
The majority of service providers have recognized the need to develop innovative services that meet sophisticated customer needs on time. Because of structural changes in the market, rising costs and shorter lifecycles of services and technologies this has become a more demanding task than ever...
Persistent link: https://www.econbiz.de/10009424474
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Service with an e-smile : employee authenticity and customer use of web-based support services
Turel, Ofir; Connelly, Catherine E.; Fisk, Glenda, M. - In: Information & management : the internat. journal of … 50 (2013) 2/3, pp. 98-104
Persistent link: https://www.econbiz.de/10009744089
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Adding clicks to bricks : a study of the consequences on customer loyalty in a service context
Fernández-Sabiote, Estela; Román, Sergio - In: Electronic commerce research and applications 11 (2012) 1/6, pp. 36-48
Persistent link: https://www.econbiz.de/10009730288
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A semantic-based approach for context-aware service discovery
Grifoni, Patrizia; D’Ulizia, Arianna; Ferri, Fernando - In: International journal of information systems in the … 6 (2014) 4, pp. 1-26
Persistent link: https://www.econbiz.de/10010479443
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Service providers' sustainable service innovation : service-dominant logic
Chen, Chun Liang - In: The service industries journal 37 (2017) 9/10, pp. 628-656
Persistent link: https://www.econbiz.de/10011718013
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Ecosystem evolution mechanism of manufacturing service system driven by service providers
Zhang, Wei; Shi, Yongjiang; Yang, Miying; Xinjian, Gu; … - In: International journal of production research 55 (2017) 11/12, pp. 3542-3558
Persistent link: https://www.econbiz.de/10011655334
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SaaS level database integration in cloud environment through database as a service
Parida, Trushna; Pal, Sanjukta; Sarkar, Anirban - In: International journal of services technology and management 25 (2019) 3/4, pp. 236-266
Persistent link: https://www.econbiz.de/10012101609
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Finding service compositions in complex homecare service network
Wang, Qi; Li, Chunshan; Chu, Dianhui - In: International journal of services technology and management 25 (2019) 5/6, pp. 515-529
Persistent link: https://www.econbiz.de/10012149109
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Determinants for adoption of cloud in government sector in India : a review
Kushagra, Kshitij; Dhingra, Sanjay - In: International journal of business information systems : … 32 (2019) 2, pp. 170-198
Persistent link: https://www.econbiz.de/10012154583
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On buyer selection of service providers in online outsourcing platforms for IT services
Hong, Yili; Pavlou, Paul A. - In: Information systems research : ISR 28 (2017) 3, pp. 547-562
Persistent link: https://www.econbiz.de/10011754094