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Servicescape
Call centres
2
Automated menus
1
Bourdieu's theory of practice
1
Call centre
1
Callcenter
1
Customer service
1
Dienstleistungsqualität
1
IVR system
1
IVR systems
1
Kundenservice
1
Navigation
1
Service quality
1
Spatial metaphors
1
Spatialization metaphors
1
Virtual service
1
Voice-to-technology encounter
1
Voice-to-voice encounter
1
experience
1
field
1
habitus
1
practice
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sensemaking processes
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service logic
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value creation
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Ellway, Benjamin P. W.
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Journal of service management
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The voice-to-technology (V2T) encounter and the call centre servicescape : navigation, spatiality and movement
Ellway, Benjamin P. W.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 349-368
Persistent link: https://www.econbiz.de/10010384973
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