The “Harvard Balanced Scorecard model” by Kaplan und Norton wishes to make strategies communicable and more manageable for companies across all management levels within the company. To this effect, the balanced scorecard is a qualitative controlling or performance management instrument.

A rising awareness about the limitations of measuring organisational success merely with financial metrics has motivated researchers and practitioners to call for more holistic performance management and measurement systems. The balanced scorecard (BSC) as proposed by Kaplan and Norton is maybe...

Unter dem Ansatz der wertorientierten Unternehmensführung erforscht Florian Werner die Werttreiber, die nach dem Konzept der Service-orientierten Architektur (SOA) gestalteten Informationssystemen zugrunde liegen. Er analysiert systematisch die Gestaltungsfelder des Managements mit dem...