Bucher, Eliane; Fieseler, Christian; Lutz, Christoph; … - In: Theorizing the sharing economy : variety and …, (pp. 55-82). 2020
Independent actors operating through peer-to-peer sharing economy platforms co-create service experiences, such as shared car-rides or home-stays. Emotional labor among both parties, manifested in the mutual enactment of socially desirable behavior, is essential in ensuring that these...