Purpose – This paper aims to identify the dimensions of service quality (SQ) in liner shipping and examine their effects on customer satisfaction. Design/methodology/approach – The indicators of SQ in liner shipping were identified from reviewing the literature and interviewing six qualified...

Digital transformation and automation in the shipping industry is resulting disruptive changes to ship design, operations, and manning that aim to enhance safety, efficiency, and the environmental sustainability of maritime logistics. While there is growing research interest in these areas,...